Original listing text, shown exactly as published by the company.
Key Responsibilities
Sales & Lead Generation
- Acquire new corporate customers locally using existing and new acquisition channels.
- Identify potential challenges and customer needs, converting leads into active, long-term customers.
- Drive additional repeat transactions by nurturing existing relationships and actively pursuing every lead.
Customer Onboarding & Engagement
- Guide new customers through the onboarding process, ensuring they fully understand and effectively use our platform.
- Conduct outbound calls and follow-up sessions to trigger first-time payments and support early adoption.
Account Management
- Proactively engage with onboarded, inactive, and churned accounts to identify opportunities for reactivation and upselling.
- Monitor customer usage and satisfaction, addressing requests and complaints promptly to maintain a high level of service.
Collaboration & Market Intelligence
- Collaborate closely with internal teams (compliance, product, and operations) to relay customer feedback and contribute to continuous product improvements.
- Document customer interactions and success stories, sharing insights to build playbooks, refine strategies and develop effective sales materials.
- Serve as the voice of the customer, advocating for their needs and issues related to our products.
- Stay informed on competitive trends and emerging market dynamics in international payments and fintech locally, using these insights to propose process improvements and innovative solutions.
Requirements
Experience
- Minimum of 5 years in customer success, account management, or sales roles within high-performing environments, ideally in fintech, banking, international payments, or financial services.
- Proven track record in managing and growing B2B relationships in emerging markets.
Skills & Competencies
- Strong communication and interpersonal skills; fluent in English, French and local languages.
- Results-driven, highly organized, and capable of working independently in a fast-paced, dynamic environment.
- Excellent problem-solving abilities with a strong customer-centric mindset.
- Proficiency with CRM tools and data analysis to monitor and enhance customer performance.
Additional Attributes
- Passion for Capi Money’s mission to make global finance accessible and fair.
- Previous experience working in or with emerging markets
- A “no task is too small” attitude and a willingness to go the extra mile to ensure customer success.
- Experience in early-stage VC-backed startups, top-tier consultancy, or working with emerging markets is preferred.
- Flexibility to split time between office work and field visits nationwide to build strong customer relationships.
- Experience building and working with online CRM tools
- Hungry for high pace, rapid growth, broad exposure, and autonomy.
Additional Information
- This is a full-time position with competitive salary, share options, and benefits
- Start date: as soon as possible - we are aware people will have notice periods, and can adjust as needed
Capi is an equal opportunity employer and welcomes candidates from diverse backgrounds. We’re all about building a diverse, inclusive team at Capi. Whoever you are, we’d love to hear from you. If there’s anything you need to make the interview process easier—whether it’s accessibility support, a different format, or just a heads-up about what to expect—just let us know, we’re happy to help.
We've won some cool awards recently too! Check them out
- Startups UK Top 100 (No. 24)…
