Original listing text, shown exactly as published by the company.
Roles and Responsibilities
- Use Salesforce.com to generate quotes, track opportunities and process orders.
- Promptly respond to internal and external inquiries.
- Suggest creative pricing and payment solutions balancing customer need and pricing policies.
- Serve as a liaison between customers, vendors, and GuidePoint outside Sales Executives.
- Develop and retain product and industry knowledge, vendor resources, and GuidePoint Security service offerings.
- Develop and maintain relationship with GuidePoint key vendors and customers.
- Attend regional forecast calls and perform pipeline analysis to ensure forecast accuracy.
- Leverage resources and relationships to bring value to customers.
- Serve as a liaison between GuidePoint outside Account Executives, Accounting and Contracts Departments to process and track orders.
- Work with the team to analyze information and make decisions that benefit GuidePoint Security.
- Demonstrate the ability to manage multiple tasks with shifting priorities and tight deadlines.
- Work closely with other GuidePoint teams to better streamline processes and information as well as ensuring customer deliverables.
Required Experience
- High School Diploma or GED required. Associate Degree or equivalent from two year college or technical school preferred.
- 3+ years in a customer service/sales support type role. A background in the IT industry is preferred.
- Prior experience in Customer Relationship Management (CRM) software required. Experience with Salesforce.com preferred.
- Intermediate level experience with Microsoft Office and Internet Navigation.
- Technical sales/support and outbound calling experience preferred.
- Self-motivated with excellent prioritization and multitasking abilities.
- Must have outstanding attention to detail and commitment to follow-through.
- Ability to work well with a team.
- An unwavering positive attitude, strong drive for results, and the ability to deal with ambiguity are a must.
- Solid Math skills with the ability to calculate margins/discounts, and percentages required.
- Must be open to receiving constructive feedback and applying it to improve their results.
- Demonstrates good judgment in analyzing information to make decisions that benefit GuidePoint Security.
- Strong written and verbal communication skills.
- Ability to work flexible work schedule required.
- Demonstrates a willingness to learn and use AI-enabled tools
Travel Requirements
- Any travel/on site requirements as needed
Physical Requirements
- Sedentary work
- Substantial movement of the wrists, hands, and/or fingers for a minimum of 8 hours a day
- Required to have close visual acuity to view computer terminal and/or extensive reading for a minimum of 8 hours a day
If you have additional physical requirements/changes, please discuss with HR first. Expected compensation range: $50-$100K
We use Greenhouse Software as our applicant tracking system and Zoom Scheduler for HR screen request scheduling. At times, your email may block our communication with you. Please be sure to check your SPAM folder so that you don't miss updates on your application.
Why GuidePoint?
GuidePoint Security is a rapidly growing, profitable, privately-held value added reseller that focuses exclusively on Information Security. Since its inception in 2011, GuidePoint has grown to over 1,200 employees, established strategic partnerships with leading security vendors, and serves as a trusted advisor to more than 6,200 customers.
Firmly-defined core values drive all aspects of the business, which have been paramount to the company’s success and establishment of an enjoyable workplace atmosphere. At GuidePoint, your colleagues are knowledgeable, skilled, and experienced and will seek to collaborate and provide mentorship and guidance at every opportunity.
This is a unique and rare opportunity to grow your career along with one of the fastest growing companies in the nation.
