Salesforce/AgentForce Developer

Responsibilities

• Design and implement conversational chat flows using Agentforce;
• Develop and optimize automated email handling solutions, including:

o Email classification;

o Routing logic;

o Automated response generation;

• Integrate Agentforce solutions with CRM platforms, APIs, and third-party systems;
• Customize and enhance Salesforce functionalities to support automation initiatives;
• Monitor, troubleshoot, and improve agent performance and user experience;
• Collaborate with cross-functional teams including Product Owners, Business Analysts, and Developers;
• Participate in Agile ceremonies and contribute to continuous improvement initiatives;
• Ensure scalable, secure, and maintainable development practices;

Qualifications

• Strong hands-on experience with Salesforce development;
• Proven experience working with Agentforce;
• Experience building conversational AI solutions and chatbots;
• Knowledge of email automation workflows and intelligent routing systems;
• Strong API integration and system integration skills;
• Excellent problem-solving and analytical abilities;
• Good communication and collaboration skills;
• Experience working in Agile environments.