Scaled Program Manager (Contract)

About the Role

We're looking for a Scaled Program Manager (Contract) to own the programming layer for the top of the Mid-Market creator portfolio. This is a new role built for someone who wants to design a playbook and series of programs from scratch.

You'll build and run scaled, higher-touch programs for top mid-market creators, serving as a touchpoint for ~600 creators. You'll design email series, run office hours, publish newsletters, and build 1:many programming touchpoints that feel personal at scale. And when a creator in your cohort needs more (i.e. a growth conversation, a product walkthrough, a real human in their corner) you'll know when to step in.

What you'll need

• 5 or more years of experience in creator success, partnerships, community management, or a related creator-economy role, or equivalent experience
• Demonstrated experience building or running scaled programs, lifecycle email campaigns, or creator programming
• Written communication skills demonstrated at scale
• Fluency with CRM and outreach tools (Salesforce, Airtable, or equivalent) and the ability to use data signals to prioritize work across a large creator cohort
• A track record of building repeatable processes and playbooks
• Able to define your own structure in an early-stage role - this program doesn't exist yet, and you'll be building the approach from the ground up

Bonus if you have

• Active or former creator yourself
• Experience at a creator platform, MCN, talent management firm, or creator-focused startup

We hire talented and passionate people from different backgrounds because workplace diversity and inclusion is critical to our ability to serve creators worldwide. If you're excited about a role but your past experience doesn't match with every bullet point outlined above, we strongly encourage you to apply anyway. If you're a creator at heart, are energized by our mission, and share our company values, we'd love to hear from you.