Security Analyst

About the Role

We are seeking a motivated Level 1 Security Analyst to join a growing Security Operations team supporting multiple client environments within a managed services setting. This role is focused on continuous security monitoring, threat detection, incident triage, and supporting the protection of client systems through proactive security operations.

You will work closely with security specialists and technical teams to investigate alerts, respond to potential security incidents, and maintain high standards of service delivery across diverse customer environments. This opportunity is ideal for someone looking to further develop their cybersecurity career within a fast-paced and collaborative environment.

About the Client

You will be working with an award-winning Australian technology services provider recognised for delivering innovative managed services, cybersecurity solutions, cloud services, and digital transformation initiatives. The organisation partners with leading mid-market businesses and is committed to delivering exceptional customer experiences through technical excellence, proactive service delivery, and continuous innovation.

With a strong focus on professional development, collaboration, and employee growth, the business provides an environment where cybersecurity professionals can build meaningful careers while working alongside experienced industry specialists.

Ideal Profile

• Minimum 1-2 years’ experience in a SOC or security analyst role, preferably within an MSP or other environment.
• Hands-on experience with SIEM tools (e.g., Rapid7 InsightIDR, Splunk, QRadar) and endpoint detection platforms.
• Familiarity with networking concepts, operating systems (Windows/Linux), and common security threats.
• Strong analytical and investigative skills with ability to handle multiple clients simultaneously.
• Excellent written and verbal communication skills for client interaction and documentation.
• Ability to work effectively in a 24x7 shift roster including off-hours and public holidays.
• Relevant certifications such as CompTIA Security+, Certified SOC Analyst (CSA), or equivalent is advantageous.

Responsibilities

• Monitor security alerts and events from multiple client environments using SIEM, endpoint protection platforms, IDS/IPS, and other MSP security tools.
• Perform initial investigation and triage of potential security incidents; escalate to Level 2 analysts or relevant teams as per escalation protocols.
• Maintain detailed documentation of incidents, actions taken, and resolutions in MSP ticketing systems.
• Support incident response activities including containment, root cause analysis, and remediation coordination across client environments.
• Communicate clearly with internal teams and clients regarding incident status, follow-up actions, and security recommendations.
• Assist in onboarding new clients’ security monitoring and alert tuning.
• Follow MSP security policies, procedures, and compliance requirements to ensure consistent service delivery.
• Participate actively in a 24x7 rotating roster including nights, weekends, and public holidays to maintain continuous security monitoring.