Senior Account Director (Digital, Pharma Agency)

About the role

This position interfaces with the client and the client services team to provide strategic direction and support on client accounts. The Senior Account Director manages and leads the client services team to effectively execute the strategic direction for client projects. The Senior Account Director manages the client services team across single or multiple clients. This position works directly with the client to ensure goals and objectives are being met. The Senior Account Director takes ownership of the campaign process from inception to completion. The role may also be responsible for supervising client services direct reports on a day to day basis.

What you'll do

• Independently maintains relationship with client to strategic support and direction
• Mentors, manages, and leads client services direct reports to ensure client deliverables are strategically on target and implemented on time and within budget
• Primary contact between the client and internal agency team, working to ensure brand/medical education strategy is effectively communicated and understood by team members
• Has a full understanding of the clients brand, therapeutic area and objectives
• Uses independent judgment and discretion to act as a bridge between the client and brand/medical education strategy
• Supervises client services team members
• Manages day to day client service business to ensure projects are completed on time and within budget
• Ability to anticipate client needs and make recommendations
• Simultaneously handles multiple projects and clients under pressure and tight deadlines
• Works with multiple departments to ensure overall quality control of projects, including providing meaningful input as to employee performance and other issues within the agency
• Constantly communicates with all departments, providing necessary project updates
• Performs administrative tasks necessary to meet client deliverables
• Attends meetings to discuss client projects and give status updates
• Up to 25% travel
• Performs other duties as assigned

About you

• 10+ years of agency account management experience, with at least 5 years of pharmaceutical advertising experience. Digital background required managing websites.
• BA/BS degree required
• Must possess a deep and thorough understanding of the pharma/healthcare advertising industry, including new product launches
• DAOR experience strongly preferred
• Experience leading digital marketing initiatives
• Strong digital omni-channel background
• Demonstrated effectiveness in managing multiple clients across an organization and agency partners
• Marketing acumen and demonstrated experience in leading an integrated agency team in brand planning, budget development, execution and measurement
• Demonstrated success at developing valued relationships with senior-level clients, and building relationships across all client levels
• Demonstrated success as strategic partner to clients…