Original listing text, shown exactly as published by the company.
About the Role
Senior Account Managers, Commercial at Ramp are trusted advisors and relationship owners post-implementation, responsible for driving deep product adoption, spend activation, and long-term strategic growth across a portfolio of commercial customers. You'll go beyond day-to-day account management — leading executive-level conversations, uncovering multi-layered customer needs, and proactively identifying opportunities to expand Ramp's footprint. You'll also serve as a mentor and resource for the broader team, helping shape how we engage and grow our customer base.
What You'll Do
- Build deep, trust-based relationships with decision makers and executive stakeholders across your book of business, becoming a go-to partner and driving genuine excitement around Ramp
- Conduct consultative discovery that uncovers second and third-level pain points, and position solutions that clearly tie to customer needs and business outcomes
- Own retention, adoption, and expansion across your portfolio — driving urgency through value-led conversations and overcoming complex objections with confidence
- Develop and execute multi-threaded account strategies, identifying key stakeholders and building relationships across multiple contacts and levels within each account
- Lead high-impact Executive Business Reviews (EBRs/QBRs), delivering structured, audience-tailored presentations that align on strategy, surface growth opportunities, and showcase Ramp's roadmap
- Manage SFDC pipeline with precision, maintaining accurate notes, forecasts, and opportunity data that can be leveraged for account-level planning and reporting
- Serve as a product expert, consulting on core integrations (ERP, HRIS) and distinguishing between customer-side configuration issues and Ramp platform issues to drive faster resolution
- Deliver targeted, prioritized product feedback on behalf of your customers to influence Ramp's roadmap
- Proactively identify process improvements across tooling, dashboards, and GTM workflows, and drive those improvements forward
- Act as an onboarding buddy and mentor to new team members, contributing to continuing education and the overall success of the Commercial AM team
- Collaborate cross-functionally with product, support, and marketing teams, communicating proactively and managing stakeholder expectations effectively
What You Need
- 5+ years of account management or B2B sales experience, with a track record of driving expansion and retention within a commercial or mid-market portfolio
- Demonstrated ability to run executive-level conversations and multi-thread across complex organizations
- Strong discovery and consultative selling skills — you know how to dig beneath the surface and tie solutions to real business pain
- Excellent verbal and written communication skills, with the ability to tailor your message to any audience — from finance analysts to C-suite executives
- Strong organizational and project management skills, with the ability to independently prioritize a large, active book of business
- Experience maintaining CRM hygiene (Salesforce preferred) and leveraging pipeline data for account forecasting
- High adaptability and comfort operating in a fast-moving, evolving environment
Nice to Haves
- Bachelor's degree from an accredited university
- Experience in financial services or fintech sales
- Background at a high-growth startup
- Proficiency in Salesforce, Outreach, or similar productivity tools
- Familiarity with accounting software (e.g. NetSuite, QuickBooks, Xero, Sage) and/or accounting knowledge (CPA a plus) accounting Software (e.g. Netsuite, QuickBooks, Xero, Sage) and/or Accounting (CPA)
For candidates located in NYC or SF, the pay range for this role is $164,000 - $225,000. For candidates located in all other locations, the pay range for this role is $148,000 - $202,000
