Original listing text, shown exactly as published by the company.
What You Will Do
- Portfolio Management: Own a portfolio of large SMB customers and develop a high level of customer engagement with influential users (Admins, Finance Directors, Travel Managers) within those accounts.
- Strategic Consultation: Gain a deep understanding of your customers' business and show you understand and identify with their goals as an organization. You will consult them on consolidating their financial stack by leveraging Perk’s unified Travel and Spend capabilities, identifying opportunities to optimize their expense reconciliation and cost control.
- Product Expertise: Develop a deep understanding of the Perk portfolio of products—including our core Travel platform and our new Spend management solution. You will use this knowledge to guide customers through the benefits of an all-in-one T&E solution.
- Expansion & Growth: actively identify cross-sell and upsell opportunities for the Spend product within your existing book of business, driving adoption of corporate cards, automated invoice processing, and expense management features.
- Problem Solving: Identify common problems within each account—whether related to bookings or expense workflows—and develop strategies to solve each issue in a timely manner whilst also developing foolproof methods to ensure repeat issues are a thing of the past.
- Advocacy: Be Perk’s biggest advocate within your clients and your clients' biggest advocate within Perk. You’ll be the first one to address any issues, get support from our technical teams, and educate your clients on new product features across both Travel and Spend modules.
What We're Looking For
- Minimum 2 years of relevant work experience within Account Management or Customer Success role, preferably managing a portfolio of B2B clients.
- Native or near-native proficiency in German.
- Ability to speak and write in English fluently.
- Experience in the Travel industry, Fintech, Expense Management, or SaaS products is highly desirable.
- Strong technical aptitude, with the ability to explain complex integrations between travel bookings and financial reporting.
- Customer-focused with a passion for working with people and solving financial pain points for businesses.
- Excellent analytical abilities with fluency in Excel and data interpretation.
- Solid analytical background to help clients visualise their T&E ROI.
On top of that, you will only be the right candidate if you are
- Honest, open, and trustworthy: Your peers and managers can trust you. You are a team player, don’t play political games, and care more about the team’s success than about your own career gains.
- Focused and determined: You don’t let yourself be distracted. You can focus on accomplishing big wins—like successfully rolling out the Spend product to a key account—and never get lost in less important ideas that are floating around.
- Open to feedback: You seek feedback early and often and are open to both giving and taking constructive and direct criticism.
As an Account Manager at Perk, you are the guardian of our relationships with our clients. We would love you also to be empathetic, honest, trustworthy and always consider the bigger picture of their financial operations.
