Senior Account Manager - International Remittance

What you'll do

• Identify, approach, and onboard new merchants across various industries to adopt our payment services (e.g., QR payments, e-wallets).
• Build and maintain strong relationships with existing merchants to drive transaction volume, retention, and overall satisfaction.
• Negotiate merchant discount rates (MDRs), commercial terms, and service agreements.
• Collaborate with internal teams (Product, Technology, Operations) to ensure smooth onboarding and integration.
• Act as the main point of contact for merchant queries, support requests, and escalations.
• Monitor account and portfolio performance, track transaction volumes, and identify opportunities for growth and upselling.
• Stay informed on industry trends, competitor offerings, and customer needs within the payments and fintech space.
• Has experience in handling regional accounts such as North America, Latin America, EMEA, and Asia-Pacific.

What you'll need

• Bachelor’s degree in Business, Finance, Marketing, or related field.
• With 3–5 years of experience in merchant acquisition, key account management, or business development, preferably in fintech, banking, payments, or e-commerce.
• Proven experience in sales, business development, or account management within fintech, payments, or financial services.
• Strong negotiation, communication, and relationship management skills.
• Ability to analyze data and identify actionable insights for account growth.
• Self-motivated, target-driven, and able to work in a fast-paced environment.
• Familiarity with remittance, payment gateways, or digital wallets is an advantage.
• Familiarity with Web3 ecosystems, crypto products, or blockchain technologies is a strong advantage.
• Ability to speak and understand Mandarin Chinese is a plus.