Original listing text, shown exactly as published by the company.
About The Role
We are looking for a (Senior) Accounting Outsourcing Manager to join our Finance department, taking full ownership of sourcing, onboarding and managing outsourced accounting operations across all our regions - EMEA, Americas and APAC.
In this role, you will be responsible for managing external accounting partners, ensuring high-quality service delivery, regulatory compliance, and strong performance against agreed KPIs and SLAs, whilst driving continuous improvement initiatives to ensure Partners’ performance and that we are a better partner ourselves.
What You'll Do
- Manage and oversee outsourced accounting services and service providers.
- Ensure compliance with EU regulations and internal governance standards.
- Lead onboarding projects for new BPO/Outsourcing partners whilst executing Third-Party Risk Assessments for all new partner integrations and existing partners reassessments.
- Conduct regular service review meetings, monthly/quarterly business reviews, and other strategic meetings to assess performance, align on objectives, and monitor contractual and regulatory obligations.
- Define, implement, and monitor KPIs and SLAs.
- Track BPO/Outsourcing partners' performance, owning data analytics for quality, cost, and efficiency metrics.
- Drive continuous improvement initiatives to improve quality and optimize costs, together with detecting outsourcing opportunities within Emma’s Finance department.
- Act as the main point of contact between Emma and external accounting providers.
Who We're Looking For
- You have a Bachelor's/Master’s Degree in Business, Finance, or Accounting.
- You bring 7+ years of professional experience, with a track record in BPO/SSC/GBS/Outsourcing operations management, ideally of Accounting/Financial services.
- You possess strong experience in external stakeholder management and feel comfortable with Project Management responsibilities.
- You have advanced proficiency in Microsoft Excel - Power Query, Power BI, or Tableau is a plus.
- You have a hands-on mentality, strong analytical thinking, and excellent problem-solving abilities.
- Excellent communication skills in English, both written and verbal.
