Senior Analyst, Commercial Strategy and Analytics

About the Role

We are looking for a Senior Analyst to join our Commercial Strategy and Analytics team. This role sits at the center of the business, translating messy real-world operating data into clear decisions that drive our operational health and member experience. Reporting directly to the Senior Director of Commercial Strategy and Analytics, you will own the end-to-end analysis of how our locations operate and how our members behave.

What Might Your Day Look LikeIt is Tuesday morning and you are diving into a new project focused on member upgrade cycles. We want to know exactly how and when an Access member decides to grow into a Private Office user. The data is not perfectly packaged, so you start by pulling raw usage and billing data, cleaning it up, and building a logic-heavy model from a blank Excel sheet. You use an AI tool to enrich the data that’s missing key enrichment.

By the afternoon, you are on a call with Regional Directors to pressure-test your assumptions and get their on-the-ground perspective. You realize the story is getting complicated, so you synthesize your findings into a crisp, executive-ready presentation. You are not just showing them a chart; you are telling them exactly which member cohorts we should target for upgrades next quarter.

What You Will Own

• Unit Health Analysis: You will surface performance insights at the unit level, evaluating key metrics like yield per square foot and flow-through.
• Retention Intelligence: You will analyze patterns in churn rates and cohort data to predict member behavior and activate proactive save playbooks.
• Member Segmentation: You will create member cohorts based on industry and company size to directly inform our sales strategy and addressable market sizing.
• Executive Storytelling: You will translate complex, unstructured data into clear narratives and presentations for senior leadership.
• Cross-Functional Partnership: You will collaborate deeply with Operations, Product, and Finance to ensure your insights drive actual business decisions.

You Will Love This Role If...

• You are a self-starter who enjoys solving ambiguous business problems more than running predefined reports.
• You thrive in the gray areas and are perfectly comfortable starting with incomplete data and figuring out how to make it usable.
• You have a low ego and believe that sharing data and collaborating across teams yields the best results.
• You are naturally curious and care deeply about the actual business impact of your analysis, always asking "what happened next?"
• You take deep ownership of your work, digging in to fix a metric that looks wrong rather than just reporting it.

This Role Is Probably Not for You If...

• You prefer a clearly defined playbook and need perfectly scoped tickets to start working.
• You find it frustrating when data is messy, unstructured, or requires significant cleaning before you can begin your analysis.
• You want to be in a massive, highly structured corporation where data pipelines are pristine and handed to you.
• You are highly protective or territorial over your models and prefer working in a silo.

What We Are Looking For

• 3 to 5 years of experience in an analytical role such as Strategy, Operations Analytics, or Customer Insights
• Advanced Excel modeling skills with the ability to build dynamic models from a blank sheet.
• Strong storytelling ability, capable of translating complex data into clear arguments for executive audiences.
• Experience working with messy or imperfect datasets.
• A background in recurring revenue models, SaaS, hospitality, or real estate is highly preferred.

Compensation

The base salary for this role is $90,000-$100,000, depending on experience, skills, and role alignment. This role is also eligible for an annual bonus and participation in our long-term incentive program. But compensation is only part of the story.

At Industrious, we believe a good workplace supports the whole person. Not just the work they do. Our benefits are designed to give people the stability, flexibility, and room to grow that make a career sustainable.