Senior Associate - Enterprise Account Management

About the Role

As an Enterprise Account Management Sr. Associate, you will help develop growth plans and spearhead the day to day execution for a portfolio of brands. The role will involve a blend of data analysis, operational insights, and relationship management. You will report into a Manager of Enterprise Account Management on our US Restaurant team. Once our offices reopen, we expect this role to be 100% remote with the opportunity for hybrid work with some time in-office and some time remote.

You’re excited about this opportunity because you will…

Strategic Vision

Engage partners in growth strategy conversations (i.e., adding more stores to DoorDash, increasing same-store sales, growing net profitability, etc)

Strategically introduce and execute on new DoorDash product opportunities to broaden partnership depth and increase partner revenue streams (i.e., white-label fulfillment)

Execute co-marketing campaigns with partners to promote the DoorDash partnership, drive sales, and increase customer awareness

Relationship Management

Develop & foster partner relationships with C-suite as well as strategy, marketing, and operations leads to provide a best-in-class partnership

Conduct Business Reviews with partners to deepen relationship, review performance, and develop forward-looking strategies

Determine the needs and wants of merchants, prioritize them by impact on the business, and work to co-create solutions

Operational Excellence

Serve at the primary point of contact for all issues and be accountable for their resolution

Drive forward operational improvement with your partners to ensure that together we are delivering the best experience for DoorDash customers

Leverage playbooks, tools and internal resources to ensure merchants receive a high quality experience on DoorDash, working to resolve any roadblocks and achieve operational efficiency

Work cross-functionally with our Product, Operations, Marketing and Sales teams to ensure merchants have the best possible experience when using DoorDash’s services. This influences the overall product roadmap, making us better each day

We’re excited about you because…

You love working directly with clients, you create and maintain long term relationships

You are a problem solver at core, with a strong bias for action

You are organized and love details

You like rolling up your sleeves as much as you like the big picture

You’re comfortable with a fast pace; we move quick and are defining an entire industry

You have grit and perseverance; you're inspired by a challenge and push yourself to keep going when others back away

You have high standards and a bias toward action; you hold a high bar from your contributions and those of the people you work with

Qualifications

3-5+ years of experience in consulting, client success, account management, or sales

Experience managing senior external stakeholders and influencing across cross-functional teams

Demonstrated ability to independently own a portfolio and drive execution across multiple workstreams

Strong problem-solving skills, with the ability to diagnose issues, develop solutions, and move work forward in ambiguous environments

High data fluency, with the ability to analyze performance trends, draw actionable insights, and use data to inform partner strategy and decision-making

Proficiency with AI productivity tools (e.g., ChatGPT, Gemini, Claude) and the ability to use them effectively to improve efficiency, synthesize information, and support high-quality strategic execution

Expert communication and interpersonal skills

Bachelor’s degree required

Nice To Haves

High growth or early-stage startup experience

Experience with marketplaces, operations, logistics or unit economics

Proficiency in one or more analytics & visualization tools (e.g., Sigma, Tableau, Excel)

Knowledge of CRM software (e.g., Salesforce)

We expect this position to be filled by 6/12/2026.

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey

Compensation

Actual compensation within the pay range listed below will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. Base salary is localized according to employee work location.

In addition to base salary, the compensation for this role includes opportunities for sales commission. Talk to your recruiter for more information.

DoorDash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others.