Senior Business Analyst

Duties and Responsibilities

• Support and advance the product vision by researching, ideating, sketching, and validating high-quality user experiences for our business aviation software products.
• Partner closely with stakeholders to understand and define project goals, requirements, and success metrics, while considering technical feasibility and design implications.
• Develop a deep understanding of existing product functionality, business logic, and customer workflows to support ongoing enhancements and growth initiatives.
• Translate concepts and requirements into clear deliverables, including wireframes, user stories, acceptance criteria, process flows, and supporting documentation.
• Collaborate with the Engineering team to explore technical implementation options and identify realistic, creative solutions to constraints or challenges.
• Work closely with the QA team by defining acceptance criteria, supporting test planning, reviewing results, and guiding overall testing approaches.
• Coordinate and participate in user acceptance testing, including test execution, issue validation, approvals, and release readiness activities.
• Make informed design and user-experience decisions related to new, core, and future features, balancing usability, consistency, and technical constraints.
• Contribute to and help improve existing product and delivery processes; assist in defining new processes where gaps exist.
• Collaborate effectively with cross-functional team members, including other analysts, developers, project managers, QA, and others.
• Assist in creating supporting documentation such as release notes, user guides, and other supporting content.

Desired Credentials

• Bachelor’s degree in a relevant field such as Business Administration, Information Systems, Computer Science, Engineering, or a related discipline.
• 5+ year experience in a related field such as business analysis, project management, or a related role within a software or technology-driven environment.
• Experience working in regulated, complex, or data-rich domains (e.g., aviation, maintenance tracking, inventory management, financial services, insurance) is a strong plus.
• Demonstrated experience eliciting requirements, writing user stories with clear acceptance criteria, and supporting Agile/Scrum development teams.
• Strong ability to communicate complex concepts clearly and concisely, both verbally and in writing, with technical and non-technical stakeholders.
• Hands-on experience creating wireframes, mockups, or process flows to support product definition and design discussions.
• Comfort working with complex data models, business rules, and system integrations; ability to reason through data dependencies and edge cases.
• Familiarity with Agile delivery practices and working closely with Engineering and QA throughout the development lifecycle.
• Experience with business aviation software (maintenance tracking, component inventory, MRO systems) is a plus but not required.
• Good knowledge of Microsoft office tools (Excel, SharePoint, Teams, O365).
• Demonstrated ability to communicate concisely and effectively (written and verbal) within high-level technical context, to own and produce documents presented to stakeholders.
• Business analysis or Agile certifications (e.g., CBAP, PMI-PBA, Scrum-related certifications) are a plus but not required.