Original listing text, shown exactly as published by the company.
About the Role
We are looking for an experienced, hands-on Senior Business Travel Consultant passionate about people and about making an impact. Our Customer Care team is one of the foundations of our company's success and growth. We hire empathetic people who understand what we are trying to achieve: Make business travellers happy!
Are you a problem solver and an empathetic professional driven by customer experience? Are you tired of companies that take their customers for granted? Ready to go the extra mile to help us grow by changing the way organisations book and manage their business travel?
As a Senior Business Travel Consultant, you will work with B2B customers and be part of a strategic team at Perk. You will have a direct impact on our growth and customer retention. You will act proactively and address our clients’ needs at any stage of their travels, ensuring high customer satisfaction and maintaining relationships at a 7-Star satisfaction standard.
What will you do?
- Provide first-class, 7-star service to business travelers, managing travel bookings, amendments, and cancellations efficiently.
- Arrange travel (domestic and international) for the NAM team’s most strategic customers; including flights, car rentals, and hotels.
- Work independently, using your initiative to handle client inquiries and provide solutions without supervision.
- Communicate with clients via live chat, telephone, and email, ensuring all interactions are professional, friendly, and accurate.
- Undertake travel reservations and amendments for Perk customers, prioritizing customer service and booking accuracy.
- Proactively maintain and develop client relationships, offering support throughout the entire travel process.
- Provide suitable travel options and suggestions to meet client requirements.
- Ensure all service level agreements are met and actively maintain the GDS queues.
- Mentor and support junior team members, assisting with their queries and quality-checking their work as needed.
- Support the Team Leader and collaborate with colleagues to maintain a high level of service.
What you’ll need to have
- Possess expert knowledge of Amadeus/Sabre or similar GDS system, including reissuing (manual & automated) tickets autonomously
- Are proficient in air fares and ticketing
- Have great communication skills, fluency in English, both written and spoken is essential.
- Are familiar with North American business culture and customer expectations.
- Have previous experience as a Business Travel Consultant.
- Are well-organized, and capable of working to tight deadlines under pressure.
- Exhibit a positive and professional telephone manner, with confidence in interacting with clients and suppliers.
- Are proactive in resolving customer queries and complaints, using their initiative to overcome problems.
- Are flexible and willing to complete various tasks as needed, supporting the team and contributing to overall success.
- Maintain a professional and positive attitude when dealing with suppliers, customers, and colleagues.
- Motivate and encourage the well-being of the team, displaying a positive attitude at all times.
What we always look for
- Independent and autonomous. You don’t need hand-holding to get things done
- Good prioritisation and focus skills
- Empathy - understand what our customers need
- Smart, fast learner and tech-savvy
- Flexible and able to adapt to constant changes with a positive mindset
- You are open to receiving and giving constructive feedback
- You want to learn - we have a 7-Star management team to mentor you!
On top of that, you will only be the right candidate if you are
- Honest, open and trustworthy: your peers and managers can trust you. You are a team player, don’t play political games, and care more about the team’s success than about your own career gains
- Focused and determined: You don’t let yourself be distracted. You can focus on accomplishing big wins and don’t get lost in less important ideas that are floating around
- You LOVE travel!
Working Hours & Conditions
- Our Remote role is offered on a Fixed term contract
- We can offer a remote contract in the following areas: Massachusetts, Illinois, Florida, New Jersey, New Hampshire
- During the first week of onboarding you will be onsite at our Chicago office.
- Ongoing training will be conducted remotely
- Working hours are on a rotational basis and can be between 8:00 am - 8:00 pm. Shift patterns are fixed for 4 weeks to create stability
- Flexible weekend ability required.
- Weekly working hours will be 40 hours.
What do we offer?
- Receive competitive compensation
- Rest and recharge with our generous allocation of 20 vacation days and 12 public holidays
- Enjoy the flexibility of three medical plans to choose from, with company contributions and an HSA when enrolling in an HDHP medical plan
- Take control of your physical health with additional comprehensive benefit plans, covering dental, vision and Wellhub’s gym subscription from your start date
- Rest assured that you’re covered by life and disability policies from your start date, with options to add extra protection through voluntary buy-up plans
- Plan for your future with our 401(k) plan with company matching contributions
- Care for your furry friends through partner discounts on pet insurance
- Join our unforgettable Perk events
- Always feel supported with Spring Health, our market-leading wellbeing partner, providing fast, comprehensive access to 12x therapy and 12x coaching sessions for you and your loved ones
- Focus on your family with 12-16 weeks’ paid parental leave
- Let us help you move to one of our hubs with relocation support
Compensation
Compensation for this role is a combination of salary and stock options. The anticipated base salary range is $58,000 - $68,000 per year. Actual compensation may vary based on specific qualifications, experience, and other job-related factors.
AI at Perk
AI is embedded in how we work across every function. The tools you'll use day-to-day are AI-enabled so you can move faster and spend more time on the work that matters. In practice, that means using AI to research and prioritise accounts, draft and refine outreach, handle customer interactions more effectively, synthesise information, and cut through shadow work - the invisible tasks that pull people away from the work only they can do - so you can focus on relationships and outcomes.
We don't expect you to be an AI expert, but we do expect you to be curious and intentional about it. The bar is judgment: knowing when AI makes your work better, when to verify what it produces, and when to rely on your own expertise instead.
We'll ask about how you use AI in your interviews, not to test tool knowledge, but to understand how you think about it. That reflects how we work every day.
