Senior Community Engagement Specialist - San Francisco

What you will do

• Identify community members who naturally support Plaud—sharing templates and workflows, and advocating in unintended spaces—and build a relationship-based advocate ecosystem rooted in genuine connection, not recruitment.
• Identify community activation opportunities before they're on anyone's roadmap — a hackathon, a build challenge, a creator collab, an offline moment — own them from concept to execution, and ship them while the window is still open.
• Build infrastructure to enable contributions by establishing systems for submission, quality, distribution, and recognition. This turns individual templates into community standards and invites new contributors to improve.
• Own the user research pipeline as a live, direct channel into Plaud's most invested users — relationships maintained consistently enough that when Product needs to activate it, the answer is days, not weeks.
• Listen closely enough to know when the community is telling us something important, synthesize it into something a cross-functional team can act on, and follow through until it actually changes a decision.

Skills, qualifications and experience we look for

• You have 3-5 years in community, creator programs, or ecosystem roles — and at least one thing you built from zero, figured out as you went, and made repeatable.
• You spot organic advocates before they have a follower count worth noticing — by the quality of what they're building and the credibility of others' responses to them.
• You know exactly why some community-created content travels and other content sits untouched — and you've built systems, not just instincts, around closing that gap.
• Format doesn't faze you, and platform doesn't limit you — you show up where the audience is, whether that's a Reddit thread, a Discord server, or a room full of people.
• You move first, calibrate as you go, and treat waiting for direction as the higher-risk choice.