A hybrid role at Dun & Bradstreet.
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Original listing text, shown exactly as published by the company.
Conduct organizational assessments through stakeholder engagement across the ecosystem.
Develop and execute Customer Experience strategies aligned with corporate priorities.
Lead Customer Experience transformation planning, including pilots, communication, training, engagement, metrics, and governance reviews.
Own CX governance model, ensuring accountability, performance tracking, and executive visibility.
Establish advanced VoC strategy and analytics, ensuring insights influence executive decisions and product roadmap planning.
Provide thought leadership and coaching to senior stakeholders and business leaders to increase CX maturity.
Oversee customer journey architecture and continuous improvement across critical journeys.
Partner with Product, Client Success, Marketing, and Operations leadership to integrate CX into operating models.
Education and Experience
Bachelor’s Required
8 to 12 years of experience
Essential Skills and/or Certifications
Bachelor’s degree in Business Administration, Marketing, or related disciplines.
At least 8 years of experience in supporting customer experience strategy
Strategic agility with the ability to align CX initiatives to enterprise priorities.
Strong group facilitation skills with the ability to guide co-creation and stakeholder alignment.
Advanced data interpretation skills to translate insights into CX actions.
Design Thinking / Human-Centered Design experience.
Ability to create visual models and artifacts that translate concepts into actionable designs.
Customer Journey Mapping expertise using data and research to identify gaps and opportunities.
Strong strategic thinking and executive communication skills.
Experience driving transformation in complex, global organizations.
Strong stakeholder management and influencing skills at senior levels.
Proficiency in Microsoft Office Suite skills
Show an ownership mindset in everything you do. Be a problem solver, be curious and be inspired to take action. Be proactive, seek ways to collaborate and connect with people and teams in support of driving success.
Continuous growth mindset, keep learning through social experiences and relationships with stakeholders, experts, colleagues and mentors as well as widen and broaden your competencies through structural courses and programs.
Where applicable, fluency in English and languages relevant to the working market.
Willingness to travel internationally as required.
Dun & Bradstreet
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The Dun & Bradstreet Holdings, Inc. (D&B) is an American company that provides commercial data, analytics, and insights for businesses. Headquartered in Jacksonville, Florida, the company offers a wide range of products and services for risk and financial analysis, operations and supply, and sales and marketing professionals, as well as research and insights on global business issues. It serves customers in government and industries such as communications, technology, strategic financial services, and retail, telecommunications, and manufacturing markets. The company's database contains over 500 million business records worldwide.
Source: Wikipedia
