A remote Customer Success role at 9amHealth.
How Sydicom helps: we read this listing’s requirements and tune your CV and cover letter to the keywords its ATS (Ashby) is scanning for, for candidates in United States, then help you apply.
Original listing text, shown exactly as published by the company.
As a Senior Customer Success Manager, you will own and lead a portfolio of strategic clients from post-sale through long term partnership growth. You will guide enterprise partners through successful implementation, adoption, measurable outcomes, and expansion of the 9amHealth solution, serving as a trusted strategic advisor across client organizations.
In this role, you’ll operate as both an executive relationship owner and internal quarterback, aligning product, care, marketing, operations, and sales to deliver consistent value and strong business outcomes, particularly across our GLP-1, diabetes, and cardiometabolic programs.
This role requires a highly strategic operator who can influence executive stakeholders, navigate complex healthcare environments, and drive long-term partnership success.
Client Retention & Strategic Relationship Ownership• Serve as executive level point of contact for assigned strategic accounts post contract
Client Adoption & Value Realization• Own end to end onboarding and implementation strategy, ensuring successful and scalable launches
Account Growth & Expansion• Identify expansion opportunities including upsell, cross-sell, and increased member enrollment
Cross-Functional Leadership & Communication• Serve as the internal quarterback across product, care, marketing, and operations to deliver seamless client experiences
Product & Industry Expertise• Maintain deep knowledge of 9amHealth services, clinical programs, and platform capabilities
Operational Excellence & Portfolio Leadership• Manage complex accounts and competing priorities with strong operational discipline
What You’ll Bring
Compensation
This role offers a base salary of up to $145,000, with eligibility for a 15% performance based bonus, plus equity participation.
What you can expect at 9amHealthAt 9amHealth, you'll join the exciting environment of a startup with the stability of highly experienced founders that have successfully built a business from scratch. We foster a collaborative learning mindset and a passion for improvement. You'll work with a brand-new product alongside a small, flexible team of people eager to shape technology, infrastructure, and culture.
Our team members are spread across the globe, with physical sites in San Diego, California, and Vienna, Austria, but we value your culture regardless of where you work.
We offer a comprehensive benefits package, including health, dental, and vision insurance, along with flexible PTO and work from home options. We provide a professional development budget and support continuing education, empowering our team to grow alongside the company. Team members have the opportunity to make a meaningful impact on chronic disease management and patient outcomes while contributing to a collaborative, mission driven culture focused on improving healthcare accessibility and affordability.
Our commitment to diversity and inclusionDiabetes disproportionately impacts BIPOC (black, indigenous, and people of color) communities. We are committed to creating a workforce that reflects our patients and creating a positive healthcare experience for them. We welcome applications from people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, and foreign born residents.
9amHealth
Customer Success
23 open roles on Sydicom
9amHealth provides specialized care for cardiometabolic health, offering personalized care plans and unlimited access to specialists.
Source: company website