Senior Customer Success Manager

What you’ll do here

• Own onboarding and rollout plans for new customers; coordinate with Sales for a smooth, successful implementation of Coder’s platform
• Remove barriers to adoption so customers achieve their desired outcomes expediently
• Engage with customers to understand goals, challenges, and use cases, and provide tailored guidance and recommendations
• Identify expansion opportunities within existing accounts, and partner with Sales on upsell and cross‑sell motions
• Oversee renewals and forecasting, ensuring timely, successful commitments
• Serve as the primary point of contact for inquiries, issues, and escalations, and collaborate with Coder teams to resolve
• Monitor and report on customer health and usage
• Develop deep expertise in Coder’s products to provide global customer coverage

What we’re looking for

• 3+ years in software/SaaS sales and/or customer success, with enterprise experience preferred
• Working knowledge of cloud infrastructure, DevOps, developer tools, coding agents, platform engineering, CI/CD, and the SDLC
• Hands-on experience with Salesforce and other industry-standard CS platforms
• History of building strong relationships across executive, business, and technical stakeholders
• Consistent internal advocacy for customers and the ability to provide actionable feedback for Product and cross‑functional teams
• Habit of staying current on industry trends, CS best practices, and the competitive landscape
• Startup experience
• High EQ with strong verbal communication and technical writing skills
• Self‑motivated with a creative and analytical approach to problem-solving

Bonus tacos if you have

• (Tacos? If you need an ice-breaker, ask how we say thanks by giving tacos!)
• Customer success or sales experience focused on developer tools
• Renewal management experience
• Experience with Totango or a similar Customer Success platform (e.g. Gainsight, Pylon)
• Tinker with AI and the developer tools ecosystem (e.g. ChatGPT, Claude, Cursor)