Original listing text, shown exactly as published by the company.
What You’ll Do
- Manage a portfolio of high-value customer accounts, ensuring consistent value, engagement, and satisfaction
- Lead onboarding and training, building walkthroughs and materials that drive early wins
- Serve as a strategic advisor, aligning services with customer goals and measurable outcomes
- Design and refine scalable processes and SOPs using tools like HubSpot, Zapier, Slack, and scheduling platforms
- Monitor customer health and deploy retention strategies using CRM data and qualitative insights
- Collaborate with production, ops, and leadership to ensure smooth service delivery and continuous improvement
- Conduct regular check-ins, strategy reviews, and performance updates to maintain alignment
- Capture testimonials, referrals, and social proof to support customer advocacy
- Navigate difficult conversations with professionalism and empathy
- Mentor junior CSMs and contribute to building best practices as the team grows
What We’re Looking For
- Experience in customer success, account management, or consulting (preferably in a digital services or content business)
- Proven track record managing 10+ accounts or projects independently
- Proficiency with CRM platforms (HubSpot, Go High Level), plus automation and task management tools
- Excellent communication across calls, video, and async platforms
- Experience with Slack, Calendly, Zapier in a remote-first environment
- Detail-oriented and process-driven with a strong ability to manage expectations
- Metrics-focused mindset with a knack for identifying opportunities and driving improvement
- Bonus: Familiarity with podcast production, content marketing, or onboarding in a media context
- Must be available to work full-time during U.S. Eastern Time Zone hours
Why You’ll Love This Role
- High-ownership position with direct impact on customer success and business growth
- A collaborative, supportive environment where your ideas and initiative are valued
- Chance to help scale a customer success function within a mission-driven, content-focused brand
- Remote-first culture with smart tools and streamlined communication
Please NOTE
It is crucial that you complete the application form in full. As part of the application process, you will be required to record a video. If your application is successful, you will receive an email confirming next steps—the video is the first step of the interview process. If you do not record a video, we will not be able to consider you for ANY open roles.
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