Senior Customer Success Manager

What You Will Do

• You’ll be the face of Insider One to our clients! You’ll be the bridge between their needs and our technology.
• Help our clients understand their needs and which of our features and products best match their goals and expectations.
• Make sure our clients are utilizing our technology at their best so that we can fully provide them with our world-class service. You’ll monitor and facilitate the customer's adoption of our technology.
• Work with our data-geeks (aka engineers and developers) and product specialists whenever it’s required to make sure the client has full tech support, if necessary.
• Develop and maintain key account plans that identify opportunities to boost the value we’re looking to add to our clients’ organization.
• Proactively provide constant feedback to your team on market trends, unmet needs, and opportunities to create a bigger impact on our partnership with our clients.
• Establish a trusted adviser relationship that ensures our customers' overall satisfaction with our services and technology.
• Plan strategies to help the customers meet their objectives, prioritizing and driving resolution on escalated customer issues.
• Bring new product ideas to the table! As an account strategist, you will be helping our product and design gurus shape our product roadmap.

What You Will Need

• A university degree in Business, Marketing, Engineering, or related fields.
• Some level of digital marketing–related experience in a customer-oriented position.
• Show us that you’ve got what it takes to collaborate and build strong relationships with customers, especially at the executive level.
• Solid oral and written communication abilities, with positive and energetic phone skills and excellent listening skills — after all, we’ve got clients all over the world!
• Be a self-motivated and savvy tech enthusiast, always in search of smart solutions and ideas to improve our relationship with our clients.
• Cherish one of our core ethos: care. You’ll need to care for our clients and make sure they feel at home with our products and our assistance.
• Superior project and time management skills; a keen eye for detail is a plus!
• A passion for testing, measuring, and improving outreach and follow-up effectiveness.
• The ability and flexibility to work in a fast-paced startup environment.
• A solid understanding of basic web concepts and digital marketing