Senior Customer Success Manager (German Speaking)

The ideal candidate will have a strong track record of managing Enterprise customers in various industries

About you

• 10+ years of total work experience with at least 5+ years experience working in a customer facing role, ideally with Enterprise customers or within an Enterprise-level organisation
• Professional fluency in German and English
• Strong ability to build executive relationships and drive business value for Enterprise customers
• A background in leveraging data through a variety of tools to inform and execute customer-facing and internal strategies
• Persuasion and presentation skills, with the ability to communicate up and down an organisation
• Ability to actively listen, understand customer pain points and take action
• Thrives in a fast-paced, dynamic environment
• Bonus: relevant industry experience in Manufacturing, Transportation, and/or Logistics or managing Enterprise customers in those industries

How you will spend your time

• Serve as a strategic partner to a curated portfolio of Enterprise customers, helping them adopt and maximise the value of our solutions
• Understand customers’ business objectives, challenges, and industry-specific needs to drive success
• Own customer retention, ensuring renewals and reducing churn risk through proactive engagement
• Identify growth opportunities within existing accounts and collaborate with Sales to drive expansion
• Leverage deep industry knowledge to provide tailored insights, recommendations, and best practices
• Advocate for customers internally, influencing product development based on industry trends and customer feedback
• Contribute to the development of industry-specific playbooks, collateral, and case studies

At SafetyCulture, we care about people and growing the team, through

• Equity with high growth potential, and a competitive salary,
• Flexible working arrangements, we encourage you to create the best work blend while working from your home and the local SafetyCulture office;
• Access to professional and personal training and development opportunities; Hackathons, Workshops, Lunch & Learns;
• We encourage involvement in the community, open source work, attending talks and events, and experimenting with new technologies.