Original listing text, shown exactly as published by the company.
The Opportunity
SELECT by DoiT is looking for a Senior Customer Success Manager to own the end-to-end customer journey for a portfolio of SELECT accounts. You will be a trusted advisor to customers, ensuring they realize clear, measurable value from the SELECT product.
As a Senior AM, you will work closely with the GM of SELECT and with a growing AM team to deliver consistent, high-quality customer experiences. You will manage complex, high-ARR accounts, drive retention and expansion, and contribute your insights to refine the playbooks and operating model that underpin the team.
SELECT is a focused, high-efficiency team within DoiT, acquired in January 2026 and continuing to operate with the speed and ownership culture of a startup. This role requires someone who can work independently, manage ambiguity, and hold themselves to a high standard without needing close oversight.
Responsibilities
Customer Management
- Own a portfolio of SELECT customers and manage the full customer lifecycle: onboarding, adoption, value realization, renewal, and expansion
- Deliver rapid Time to First Value (TTFV) through effective onboarding, training, and enablement
- Build strong relationships with key customer stakeholders, including FinOps leaders, engineering leaders, and product owners
- Identify and engage decision-makers and influencers to drive adoption and long-term alignment
- Perform business and product discovery to uncover new use cases and expansion opportunities
- Act as the voice of the customer by feeding structured insights and feedback into Product and Leadership
- Maintain accurate Customer 360 records, including health signals, usage trends, risks, and opportunities
- Proactively identify and support customer advocacy opportunities such as case studies, references, and testimonials
Renewals, Risk & Escalation Management
- Proactively identify customer risk using health signals, usage data, engagement trends, and sentiment
- Own mitigation planning and execution in partnership with Product, Sales, and Leadership
- Manage renewals end-to-end, ensuring alignment on value delivered and the customer’s path forward
- Communicate customer risk, trends, and outcomes clearly to senior stakeholders
Account & Cross-Functional Partnership
- Identify and qualify expansion opportunities within SELECT accounts
- Network with Account Managers across DoiT to surface cross-sell and expansion opportunities between SELECT and other DoiT offerings
- Contribute data and insights to support QBRs and executive customer conversations
Contributing to Customer Success at SELECT
- Execute established AM playbooks with consistency and rigor
- Contribute feedback and improvements to playbooks and processes based on what you observe in your accounts
- Support the onboarding of new Customer Success Managers as the team grows
- Share learnings from high-volume accounts to improve team-wide practices
Qualifications
- 5+ years of Account Management and/or Customer Success experience in a B2B SaaS company (required)
- Experience operating as a Senior AM, ideally in a scaling or fast-paced environment
- Strong data-driven mindset with hands-on experience using CS tooling such as Gainsight, Planhat, ChurnZero, or similar
- Proven ability to manage renewals, mitigate risk, and drive expansion
- Exceptional communication and stakeholder management skills
- Comfortable working with ambiguity and operating with a high degree of autonomy
- Strong organizational skills and personal accountability
- Proven problem-solver with a bias toward action
- Curious, self-motivated, and committed to continuous improvement
- Professional fluency in English, written and verbal
Bonus Points
- Experience with Account Management/Customer Success data analytics
- Familiarity with technologies like Snowflake, Databricks, Matillion, or Fivetran
- Experience working with or supporting data teams
- Cloud provider or FinOps certifications (AWS, Azure, GCP)
Are you a Do’er?
Be your truest self. Work on your terms. Make a difference.
We are home to a global team of incredible talent who work remotely and have the flexibility to have a schedule that balances your work and home life. We embrace and support leveling up your skills professionally and personally.
What does being a Do’er mean? We’re all about being entrepreneurial, pursuing knowledge, and having fun! Click here to learn more about our core values.
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