Senior Customer Success Manager - the Netherlands (m/f/x)

About this role

As a Senior Customer Success Manager at Eye Security, you’ll take full ownership of a diverse and strategic customer portfolio from day one. This is a senior role for someone who thrives on autonomy, loves building strong client partnerships, knows how to drive long-term value, but also welcomes team spirit and works in collaboration on various cross functional initiatives to achieve maximum value for our customers. You understand complex customer organizations and interact with executive-level stakeholders effectively. You’ll design and execute success strategies, guide customers through onboarding and adoption, and ensure they get maximum impact from our cybersecurity solutions. You will also serve as a subject matter expert for Customer Success frameworks, lifecycle management, and value realization.

You’ll work cross-functionally with Product, Engineering, Sales, and other teams, acting as the voice of the customer and a key driver of retention and growth. You will provide informed input into product, process, and commercial discussions and take initiative in various projects to improve our processes, maintain scalability and develop our Customer Success team and approach to the next level. If you excel at turning insights into action and enjoy shaping the customer journey end to end, this role is for you.

What You’ll Do

• Lead and build relationships: Own a portfolio of customers and guide them with tailored strategies that increase adoption, satisfaction, and long-term retention.
• Spot opportunities & drive growth: Identify upsell and cross-sell opportunities by understanding customer needs and uncovering additional value.
• Be the voice of the customer: Advocate for your customers internally and help influence product and service improvements through their feedback.
• Collaborate for success: Work closely with Product, Engineering, Sales, and other teams to deliver seamless, impactful customer experiences.
• Use data to fuel decisions: Track customer health metrics and transform insights into actionable strategies that strengthen relationships and outcomes.

What You Bring

• You have extensive experience in Customer Success, Account Management, or a similar customer-facing role, with a strong track record of driving satisfaction, retention, and growth.
• You comfortably communicate and present in both Dutch and English.
• You’re highly analytical, able to turn data into actionable insights, and experienced with CRM systems such as HubSpot or Salesforce.
• You bring a customer-obsessed mindset, always looking to understand their challenges and help them unlock long-term value.
• You’re tech-savvy, and experience in SaaS, cybersecurity, or a similar environment is a strong plus.
• You understand complex customer organizations and interact with executive-level stakeholders effectively.