A remote Data Analytics role at Included Health.
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Strategic Account Management & Monitoring
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Manage the end-to-end PG lifecycle for a portfolio of strategic accounts, including performance monitoring, metric validation, and tracking contract commitments.
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Act as a core subject matter expert for custom Performance Guarantees, partnering with Data Engineering to maintain specialized data pipelines and collaborating with Sales and Customer Success (CS) to track contract execution.
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Provide structured quarterly reporting and variance analyses on PG performance to help leadership monitor and mitigate financial risk.
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Support RFPs and renewals by performing scenario modeling, risk quantification, and data-driven feasibility assessments for non-standard client requests.
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Participate in client-facing discussions as the technical lead to explain performance variances, resolve complex calculation disputes, and clearly articulate Included Health’s value proposition as it relates to PGs.
Governance, Recovery & Financials
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Execute recovery analytics to identify, quantify, and track the impact of interventions intended to minimize financial payouts.
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Contribute to the PG governance framework by enforcing data validation practices, operationalizing processes for non-standard requests, and documenting lessons learned from failed PGs.
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Manage accrual and payout analytics, building reconciliation dashboards and variance analyses to support Revenue Accounting and FP&A during quarterly close.
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Partner proactively with Customer Success teams to identify opportunities to manage high-risk payouts and execute timely recovery actions.
Technical Execution
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Develop and maintain optimized SQL queries, automated dashboards (Looker), and source-of-truth datasets specifically for specialized strategic account PGs.
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Maintain PG-related data structures within Salesforce CRM in partnership with Client Operations.
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Perform deep-dive root cause analyses of PG misses and data defects to identify operational failures, collaborating with technical and clinical teams to implement preventive measures.
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Work independently to self-manage goals while effectively multitasking across multiple high-priority client workstreams.
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Education: Bachelor's degree in Business, Finance, Analytics, Public Health, or a related field.
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Technical Skills: Advanced proficiency in SQL for handling complex queries, experience with data structures/validation processes, and a proven track record of producing dashboards in Looker or similar BI tools.
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Strategic Experience: Demonstrated ability to manage financial or performance risks, circumvent project roadblocks creatively, and contribute to project planning.
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Communication: Exceptional communication skills with the ability to use concise narratives to bring cross-functional teams up to speed and present insights confidently to external clients.
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Stakeholder Management: Proven track record of developing strong cross-functional relationships, engaging in constructive debate, and managing cross-functional goals.
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Healthcare Knowledge: Working knowledge of medical claims data concepts, EHR, or other core healthcare data sources.
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Financial Acumen: Comfort with financial accruals, value-based care models, or basic accounting principles.
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Prompt and regular attendance at assigned work location.
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Capability to remain seated in a stationary position for prolonged periods.
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Eye-hand coordination and manual dexterity to operate keyboard, computer and other office-related equipment.
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No heavy lifting is expected, though occasional exertion of about 20 lbs of force (e.g., lifting a computer \/ laptop) may be required.
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Capability to work with leadership, employees, and members in an appropriate manner.
Included Health
Data Analytics
85 open roles on Sydicom
Included Health is a virtual care and healthcare navigation company that connects members to medical and behavioral health specialists. They offer integrated digital health solutions designed to simplify access to high-quality care and improve health outcomes.
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