Senior Developer Relations Engineer - Customer Growth and Experience

Responsibilities

• Create and evolve developer documentation for Plaid’s APIs – writing new content, and improving clarity, accuracy, and usability of existing content. Distill complex technical topics into approachable, accurate explanations for a broad developer audience.
• Design and build sample applications, demos, and tutorial videos that demonstrate the benefits of integrating with Plaid’s APIs and the best practices to use during integrations.
• Improve and maintain developer-facing resources, including the Postman collection, documentation website, and other assets.
• Serve as the developer’s advocate, working with our developer community and translating external developer needs into actionable product and documentation insights for internal teams.
• Collaborate cross-functionally with Product, Engineering, Design, and Marketing to ensure Plaid delivers a best-in-class developer experience and to build solutions that engage, activate, and onboard new developers at scale.

Qualifications

• 5+ years of experience in Developer Relations, Developer Advocacy, or similar roles, or a combination of 2+ years in Developer Relations and 3+ years in related technical roles such as Software Engineering, Solutions Engineering, Implementation, or Sales Engineering.
• Ability to write clear, idiomatic code in at least one widely used backend language and one frontend language
• Experience building sample applications and technical demos.
• Experience writing high-quality developer documentation from scratch, and identifying gaps or opportunities in existing documentation.
• Ability to quickly learn and clearly explain new technologies and concepts.
• Strong developer empathy, with the ability to understand and communicate what matters most to developers.
• Ability to thoughtfully leverage generative AI to accelerate your work while maintaining a high standard of quality in external-facing content.

Nice to Have

• Familiarity with OpenAPI.
• Experience with web or mobile development.
• Experience working on B2B APIs.
• Experience building or growing developer communities around B2B APIs.
• Strong presentation skills.
• Experience creating technical content across formats such as slide decks, diagrams, web apps, or video.

Our mission at Plaid is to unlock financial freedom for everyone. To support that mission, we seek to build a diverse team of driven individuals who care deeply about making the financial ecosystem more equitable. We recognize that strong qualifications can come from both prior work experiences and lived experiences. We encourage you to apply to a role even if your experience doesn't fully match the job description. We are always looking for team members that will bring something unique to Plaid!

Plaid is proud to be an equal opportunity employer and values diversity at our company. We do not discriminate based on race, color, national origin, ethnicity, religion or religious belief, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, military or veteran status, disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local laws. Plaid is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance with your application or interviews due to a disability, please let us know at accommodations@plaid.com.

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Additional compensation in the form(s) of equity and/or commission are dependent on the position offered. Plaid provides a comprehensive benefit plan, including medical, dental, vision, and 401(k). Pay is based on factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience and skillset, and location. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.