Original listing text, shown exactly as published by the company.
Responsibilities
In this role, you’ll
- Strategic Vision & Execution: Set the global analyst relations strategy across our core and emerging portfolio. Drive execution by partnering cross-functionally across Communications, PMM and R&D.
- Analyst Engagement & Advocacy: Build and nurture deep, trust-based relationships with tier-one firms (Gartner, Forrester, IDC) and key industry consultants. Lead strategic advisory sessions, briefings, inquiries, and flagship events like our Analyst Summit.
- Category & Audience Expansion: Identify high-impact opportunities to amplify our story beyond traditional coverage and reports, educating and influencing analysts in new and emerging market spaces and gaining insight to feed back to the business and inform our roadmap from the analysts’ expertise.
- Evaluations & Content Architecture: Drive the end-to-end strategy and content submission process for major market reports (Magic Quadrants, Waves, MarketScapes), collaborating with product marketing and senior leadership to ensure winning positioning.
- Executive Coaching & Advisory: Act as a trusted advisor to senior executives and product leaders; provide sharp feedback on messaging and thoroughly prepare spokespeople for high-stakes analyst engagements.
- Team Leadership & Process Excellence: Scale and optimize the AR function, improving organizational structures, managing budgets, and implementing processes that elevate the entire team's execution.
Qualifications
Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
*Required
- Enterprise Tech Experience: 15+ years of tech experience within B2B SaaS, developer platforms, or data infrastructure.
- AR Track Record: A proven track record of managing and securing leadership positioning in major analyst reports (Gartner, Forrester, IDC) and executing global, multi-category communication strategies.
- Executive Presence: Proven track record of commanding poise, managing pressure, and successfully influencing audiences at the C-suite and VP level.
- Communication: Exceptional written, verbal, and persuasive communication skills.
- Business Acumen: Strong business acumen and quantitative skills to research strategic issues, generate insights from complex market data, and translate them into actionable business recommendations.
- Leadership & People Management: Excellent people leadership skills with a demonstrated ability to attract, motivate, mentor, and performance-manage a world-class, growing team.
- Collaborative Powerhouse: A natural relationship builder and proactive self-starter who values diverse input, stimulates candid dialogue, partners seamlessly across matrixed stakeholders, and maintains a positive attitude and sense of humor.
Location
This role will be remote, but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.
Travel
We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 15% travel is anticipated to help you connect in-person in a meaningful way.
