Original listing text, shown exactly as published by the company.
What Success Looks Like in the First 90 Days
- Established clear ownership of identity and access management systems, including SSO, MFA, user provisioning, de-provisioning, and access reviews
- Assessed access controls, device compliance, and key IT workflows, with remediation and automation opportunities identified
- Engaged with key stakeholders to understand pain points, collect requirements, and prioritize systems, automation, or AI-enabled improvements
- Designed and delivered at least three meaningful IT automation or systems improvement that reduces manual work, improves reliability, or strengthens security
- Identified opportunities to leverage AI to improve IT service delivery, employee productivity, support workflows, or operational reporting
- Improved device management, software deployment, or access management workflows to reduce friction for end users
- Developed clear documentation for key systems, automations, integrations, AI-enabled workflows, and operational processes
- Demonstrated urgency and bias for action in resolving critical issues, especially account lockouts, access emergencies, device issues, and business-impacting IT incidents
Responsibilities
Systems Design & IT Automation
- Engage with stakeholders across the business to understand pain points, gather requirements, and design IT systems and workflows that meet operational needs
- Design, build, and maintain scalable IT systems, workflows, automations, and AI-enabled solutions that improve efficiency, reliability, security, and employee experience
- Develop scripts, integrations, internal tools, and AI-assisted workflows to automate repetitive IT processes such as onboarding, off-boarding, access provisioning, device compliance checks, software deployment, and reporting
- Build and maintain integrations between enterprise SaaS platforms, identity providers, device management tools, ticketing systems, collaboration platforms, AI tools, and security tools
- Use APIs, scripting, automation platforms, and AI capabilities to reduce manual work and improve consistency across IT operations
- Partner with Engineering and Security teams to design secure, maintainable solutions that align with company architecture and compliance requirements
- Evaluate new tools and technologies, including AI-enabled solutions, to improve IT service delivery and employee productivity
Identity Management Systems
- Manage, configure, and monitor identity and access management tools, including SSO, MFA, lifecycle management, and role-based access controls
- Design and automate user provisioning, de-provisioning, group management, and access request workflows
- Explore AI-enabled approaches to streamline access reviews, anomaly detection, documentation, and operational reporting
- Implement and enforce the principle of least privilege for all user accounts and resources
- Lead periodic access reviews and take corrective actions based on findings
- Partner with Security and business system owners to ensure access controls are scalable, auditable, and compliant
Device Management
- Oversee the deployment, maintenance, hardening, and troubleshooting of device management platforms
- Design and improve device lifecycle workflows, including procurement, enrollment, configuration, patching, compliance monitoring, and retirement
- Ensure all devices are hardened according to security best practices and organizational policies
- Automate device management tasks where possible, including compliance checks, software installation, configuration enforcement, and reporting
- Leverage AI-enabled tools where appropriate to improve troubleshooting, device insights, support workflows, and operational efficiency
- Manage patching and updates while coordinating with end users to minimize downtime
Software Administration & SaaS Operations
- Administer, configure, and maintain enterprise software platforms used across the company
- Deploy, update, troubleshoot, and automate software applications for end users
- Design scalable workflows for software access, licensing, renewals, approvals, and lifecycle management
- Partner with stakeholders to understand business needs and translate them into software administration, integration, automation, or AI-enabled workflow requirements
- Support IT planning, budgeting, cost forecasting, and cost optimization across SaaS platforms, licenses, devices, and IT services
- Monitor platform health, usage, permissions, license utilization, and configuration drift across key business applications
- Work closely with vendors and internal teams to resolve issues in a timely manner
Collaboration Tools & Employee Productivity
- Administer and support email systems, ticketing platforms, knowledge bases, chat tools, AI productivity tools, and other collaboration platforms
- Build automations and AI-enabled workflows that improve employee productivity and reduce support burden
- Monitor usage and performance, ensuring high availability and a positive user experience
- Develop user training materials and deliver training sessions to drive adoption and best practices
- Partner with business teams to identify opportunities for AI, automation, and workflow improvements
End User Support & Operational Excellence
- Provide technical support for hardware, software, identity, and access issues for remote employees across multiple time zones
- Serve as an escalation point for complex IT issues requiring systems-level troubleshooting, automation, or AI-assisted analysis
- Coordinate with cross-functional teams to resolve incidents and root causes
- Maintain an accurate inventory of IT assets and manage lifecycle processes
- Improve support processes through documentation, automation, self-service, AI-assisted workflows, and better tooling
- Track and report on operational metrics, SLAs, recurring issues, costs, and opportunities for improvement
Security & Compliance
- Continuously evaluate and implement security enhancements across end-user devices, SaaS applications, identity systems, AI tools, and IT infrastructure
- Conduct regular audits and reviews to ensure compliance with internal policies and external regulatory requirements
- Collaborate with the Information Security team to align device, identity, software, automation, and AI-enabled controls with broader security initiatives
- Support evidence collection and control operation for audits, certifications, and regulatory requirements
- Design systems, automations, and AI-enabled workflows with security, privacy and logging in mind
- Identify risks in IT systems and workflows and drive remediation through technical solutions
Qualifications
Required
- Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field, or equivalent practical experience
- 5+ years of experience in enterprise IT, systems engineering, IT automation, infrastructure administration, or a similar role
- Experience designing, building, and maintaining IT systems, workflows, integrations, automations, or AI-enabled solutions
- Hands-on experience writing code or scripts using languages such as Python, JavaScript, PowerShell, Bash, or similar
- Experience working with APIs, webhooks, automation platforms, AI tools, or integration platforms
- Experience engaging with stakeholders, gathering requirements, and translating business needs into technical solutions
- Experience with IT planning, budgeting, cost forecasting, license management, or cost optimization
- Proficiency with identity management platforms such as Okta, Azure AD, Google Workspace, Rippling, or similar
- Hands-on experience with MFA, SSO, lifecycle management, VPNs, endpoint security, and access control systems
- Familiarity with device management tools such as Jamf, Intune, Kandji, Mosyle, or similar
- Knowledge of collaboration and business productivity tools such as Google Workspace, Microsoft 365, Slack, Zoom, Jira, Confluence, AI productivity tools, or ticketing systems
- Solid understanding of networking principles, including TCP/IP, DNS, DHCP, VPNs, firewalls, and secure connectivity
- Strong working knowledge of macOS, Windows, and Linux environments
- Ability to troubleshoot complex technical issues across systems, SaaS platforms, devices, networks, and identity layers
- Excellent communication and interpersonal skills, with the ability to guide and support both technical and non-technical users
- Strong problem-solving abilities, attention to detail, and ownership mindset
- Demonstrated bias for action and urgency, especially in critical situations requiring immediate response
- Ability to prioritize and respond to support requests efficiently while improving the systems and processes that generate them
Nice to Have
- Experience in fintech, payments, banking, or other regulated environments
- Experience supporting security, compliance, audit, or risk management programs
- Experience with infrastructure-as-code, configuration management, CI/CD, or cloud platforms such as AWS, GCP, or Azure
- Experience building internal tools, bots, dashboards, workflow automations, or AI-enabled support tools
- Experience with AI tools or AI-assisted automation for IT operations
- Familiarity with security tools such as endpoint detection and response, vulnerability management, DLP, SIEM, or CASB platforms
- Track record of supporting cross-functional teams and managing competing priorities in high-growth environments
- Experience designing scalable onboarding, off-boarding, access review, device compliance, SaaS governance, or cost optimization programs
