Senior Enterprise System Engineer

What you'll do

• Design and implement modern workplace technology solutions that meet the specific needs of our employees, enhancing their productivity and collaboration.
• Define and lead large-scale projects related to employee productivity
• Be a relentless advocate for automation. Continuously hunt for opportunities to eliminate manual work through tool building and process automation.
• Break down large pieces of work, guide design and technical / implementation choices and influence the roadmap within your team.
• Build relationships with other engineering teams and internal stakeholders and identify collaboration opportunities.
• Maintain and operate robust and reliable technology services and develop and maintain business continuity plans to ensure seamless operations during disruptions.
• Participate in developing and refining operational metrics, enhancing systems for monitoring service health and performance.
• Develop and maintain deep technical expertise in specific areas relevant to workplace technology (e.g., collaboration/productivity technology, security, identity etc)
• Provide expert guidance and troubleshooting for complex technical issues related to supported platforms.

Required Experience

• Expert level experience supporting cloud based and SaaS applications, including Google Workspace, Slack, Atlassian products etc
• Strong experience with public cloud providers (AWS, GCP, Azure)
• In-depth knowledge of various IT systems including email, document storage, networking, identity, device management, VDI
• Expert level knowledge of and the ability to perform advanced troubleshooting on browser based applications
• Experience writing web-based applications or automating tasks in any language, and an interest in learning (Go, Python, Node/JavaScript, TypeScript, React)
• In-depth knowledge of best practices around data security and identity management
• Strong documentation skills with an eagerness to teach others

Nice to have

• Knowledge of the Google Workspace Developer tools including Apps Script and Google Workspace APIs
• An interest in GenAI tools that can increase employee productivity
• In-depth knowledge of various IT systems including email, document storage, networking, identity, device management, VDI, RooDoc