Senior GTM Engineer, AI Innovation

Do you have the right ingredients*? (Requirements)

• 10+ years in growth marketing, product management, GTM engineering, systems, or operations, including 4+ years in GTM Engineering, AI Engineering, or Solutions Engineering.
• Track record of owning AI or GTM strategy end-to-end — from problem identification, through portfolio prioritization, build-vs-buy, technical design, deployment, and measurable revenue impact.
• Demonstrated experience designing, building, and deploying AI agents and agentic workflows that transformed real work — not just using AI, but building with it in production.
• Cross-functional leadership: proven ability to drive initiatives spanning Marketing, Sales, Customer Success, and Engineering without direct authority over those teams.
• Hands-on with AI APIs and agent frameworks (OpenAI, Anthropic/Claude, Gemini, LangChain, CrewAI, RAG, MCP) and with the systems GTM teams actually run on (Salesforce, Marketo, Snowflake, Clay, Zapier).
• Strong builder fundamentals: comfortable with SQL, scripting (Python or JavaScript), API integrations, webhook design, and prompt engineering. You can debug a Clay table or a Marketo webhook integration without escalating.
• Experience building evaluation frameworks for AI systems — prompt evals, output quality scoring, agent benchmarking, regression testing.
• Hypothesis-driven operator who runs structured pilots with clear success criteria and is willing to reach — and defend — politically inconvenient conclusions.
• Exceptional communicator who can translate technical concepts for non-technical audiences and represent the function in front of executive stakeholders.
• Track record of enabling others to permanently change how they work; bias toward stepping-stone adoption over mandate-to-automation.
• Demonstrated Clay experience and fluency with modern martech stacks (automation tools, CDPs, CRMs, data warehouses).

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy

We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

The base salary range for this role is listed below. The starting salary will be determined based on skills, experience, and geographic location. In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions if eligible), equity, and benefits. You can learn more about how we align pay with local labor markets in our Geographic Pay Zone Philosophy.

Zone A$115,000—$184,000 USDZone B$100,000—$160,000 USDZone C$90,000—$144,000 USD

How Toast Uses AI in its Hiring Process

Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. To learn more: https://careers.toasttab.com/ai-in-hiring

Our Approach to Hybrid Working

We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the hospitality community, regardless of location. Please visit the Locations page on our career site to learn more about our in-office expectations by region: https://careers.toasttab.com/locations-toast

Diversity, Equity, and Inclusion is Baked into our Recipe for Success

At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences.

We Thrive Together

We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast.

Apply today!

Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com.

------

For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.