Original listing text, shown exactly as published by the company.
Responsibilities:Customer Onboarding and Provisioning
- Partner with Customer Success, Sales, Operations, and Support teams to establish and refine operations related to onboarding our customers
- Guide customers through the initial customer journey points and deliver customer centric solutions to improve overall customer experience
- Iterate and improve on strategies and automations that streamline current workflows and tooling
- Contribute to team knowledge base when finding solutions to common situations
- Carry out day-to-day strategies for new customer onboarding, targeting rapid execution with minimal friction
- Ensure smooth transitions between CS, Sales, Onboarding, and Support Teams and foundational success for ongoing customer relationships
- Provide personalized customer onboarding with efficient, automated workflows.
- Exercise clear communication and collaboration strategies to ensure smooth customer transitions and scalability.
Customer Experience and Relationship Management
- Build and maintain strong relationships with customers throughout their onboarding and migration journey before transitioning to Customer Success Management
- Champion a customer-first approach that balances personalized support with scalable processes.
Success Metrics
- Maintain target metrics related to provisioning, new customer onboarding efficiency, customer satisfaction, revenue impact, process optimization, scalability, team performance, and strategic alignment.
Required Qualifications
- Minimum 4+ years of professional, full-time, post-grad experience working with external customers; Internal sales, support and success teams in a similar customer onboarding/implementation engineering role
- Must have direct customer-facing, professional client/customer onboarding experience
- Demonstrated, deep understanding & experience working with SaaS platforms and cloud-based technologies
- Strong cross functional collaboration and customer relationship management
- Excellent problem-solving, and communication skills
- Proven track record of adapting, evolving, and continuously learning about cutting edge technologies
Your traits and characteristics
- You are a natural leader
- You are excited to work in a start-up environment; you get in the weeds as part of the team
- You are smart, innovative, and fun. You bring a sense of humor and humility to work every day!
- You maintain a customer-centric mindset
- You love finding solutions to challenging problems
- You are not afraid of conflict and difficult conversations and value transparent communication
What to expect First 30 days
- You’ll complete onboarding activities in the first 2 weeks
- You will meet the Customer Engineering, Sales, Operations, Enablement and Support teams
- We’ll dive into the Docker Virtues and the team mission
- You’ll begin understanding the Docker technology and Support tools used in your role
First 90 days
- You’ll feel comfortable with the environment
- You’ll meet more people across the company
- You’re engaging with customers and plotting out their individualized onboarding path
First year
- You’ve established strong relationships with all team members and cross functional teams
- You’re comfortable executing and improving day to day processes
- You have autonomy over your day-to-day planning of customer onboarding
Docker does not offer visa sponsorship for this role.
