Senior IT Manager

KEY RESPONSIBILITIES

System Administration & End-User Support

Serve as the primary IT contact for all employees at assigned West Coast office locations

Maintain, monitor, and manage IT infrastructure including end-user devices, office networks, SaaS services, and AV systems

Troubleshoot and resolve hardware, software, and connectivity issues with a focus on rapid resolution and high system availability

Manage IT helpdesk tickets, ensuring issues are prioritized, tracked, and resolved within SLA targets

Build and maintain a local knowledge base and self-service resources to empower users and reduce repeat requests

Device Management & Procurement

Own the full device lifecycle: procurement, imaging, deployment, maintenance, and decommissioning for Mac and PC environments

Manage MDM platforms (Jamf, Intune, or similar) including device enrollment, policy enforcement, app deployment, and compliance monitoring

Coordinate hardware procurement with vendors, managing orders, inventory tracking, and asset management

Oversee hardware and software asset management, maintaining accurate records and ensuring devices meet organizational standards

Employee Onboarding & Offboarding

Execute the full IT onboarding workflow for new hires: account creation, device provisioning, application access, and day-one readiness

Manage IT offboarding processes including account deactivation, access revocation, device collection, and data handling

Continuously refine onboarding and offboarding workflows to improve efficiency and employee experience

Collaborate with HR, Finance, and hiring managers to ensure seamless technology transitions

Identity & Access Management

Administer Okta (or equivalent IdP) including user provisioning, SSO configurations, MFA enforcement, and group/policy management

Process access requests, role changes, and entitlement reviews in alignment with security policies

Implement and maintain security measures across the identity stack, monitoring for vulnerabilities and responding to incidents

Troubleshoot authentication and authorization issues across the SaaS application stack

Office Infrastructure & AV

Manage and maintain office network infrastructure including Wi-Fi, switches, and local connectivity

Own conference room AV systems: setup, maintenance, troubleshooting, and upgrades

Coordinate with building management and ISPs for connectivity issues and office moves

Ensure office technology environments are reliable, secure, and support hybrid work requirements

Security & Compliance

Participate in ISO audit processes including evidence gathering, controls documentation, and audit walkthroughs

Enforce endpoint security policies through MDM and ensure devices meet compliance standards

Support vulnerability management and patch compliance at the endpoint level

Establish and maintain IT policies, procedures, and best practices to improve operational efficiency and security posture

Escalate security incidents appropriately and assist with incident response as needed

Vendor & Partner Management

Engage with external vendors for hardware, software, and services procurement

Manage vendor relationships to ensure quality service delivery and cost-effectiveness

Oversee contract renewals, maintenance agreements, and software licensing

Evaluate new tools and technologies that could improve IT service delivery at your sites

Project Management & Cross-Functional Support

Lead and execute IT projects at your sites, including system upgrades, office buildouts, and technology rollouts

Define project scope, timelines, deliverables, and resource requirements for site-level initiatives

Collaborate with other departments such as HR, Finance, and Operations to ensure alignment on technology needs and implementations

Provide input into long-term IT strategy and roadmap development based on site-level observations and needs

REQUIRED QUALIFICATIONS

Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent practical experience

5+ years of experience in IT system administration, IT operations, or a similar multi-discipline IT role

Proven ability to independently manage corporate IT across multiple disciplines in a fast-paced technology environment

Strong hands-on experience with macOS and Windows endpoint management in enterprise environments

Proficiency with MDM platforms (Jamf, Intune, Kandji, or similar) including policy configuration, app deployment, and compliance enforcement

Experience administering identity providers (Okta, Azure AD, or similar) including SSO, MFA, and user lifecycle management

Working knowledge of networking fundamentals: Wi-Fi, DNS, DHCP, VPNs, and basic firewall concepts

Strong problem-solving skills with the ability to work independently and manage multiple priorities simultaneously

Excellent communication skills, with the ability to explain complex technical concepts to non-technical stakeholders

PREFERRED QUALFICATIIONS

Experience supporting technology teams in AdTech, MarTech, or data-driven industries

Relevant certifications (Apple Certified Support Professional, Jamf Certified, Okta Certified Professional, CompTIA, ITIL)

Experience with IT service management tools (Jira Service Management, ServiceNow, Freshservice, or similar)

Comfort with scripting and automation to streamline repetitive IT tasks (Bash, PowerShell, Python, or similar)

Experience with AV/conference room technology setup and support

Experience supporting distributed, international teams across multiple time zones

Familiarity with cloud services (AWS, Azure, Google Cloud) in a supporting capacity

Background scaling IT operations during rapid company growth phases

Experience supporting ISO, SOC 2, or similar compliance frameworks in an IT capacity

Knowledge of cybersecurity principles, including endpoint encryption, patch management, and data protection

CULTURAL FIT

Tenacious & Zealous: You take ownership of your sites and take pride in keeping everything running smoothly. No problem is someone else’s problem.

Courageous Voice: You advocate for the right technology decisions and raise concerns early, regardless of hierarchy.

Simplify Complexity: You have the ability to manage complex IT environments but always seek the simplest, most maintainable solution.

Fast Learner: Technology changes constantly and you stay current, adapting quickly to new tools and platforms.

Humble & Grateful: No task is too small. You’ll image a laptop, crawl under a desk to fix a cable, and present to leadership in the same day.