Senior IT Technical Program Manager

About the Role

Anaplan is seeking a Senior IT Technical Program Manager to join the team. This role serves as a delivery lead across IT programs and initiatives, including Enterprise Applications, the AI Readiness Program, and other strategic workstreams. The TPM will work across IT functions as needed, owning end-to-end program delivery and driving cross-functional alignment from intake through implementation.

The ideal candidate brings a strong foundation in enterprise IT project delivery, a structured approach to stakeholder management, and the ability to operate across both strategic planning and hands-on execution. This person will collaborate closely with IT leadership, Communications, Finance, and People teams, and will be expected to drive clarity, accountability, and momentum across complex, multi-workstream programs.

Key Responsibilities

Enterprise AI Initiatives

• Serve as the primary project manager for Enterprise AI Initiatives, coordinating workstreams across IT, Communications, Finance Transformation, and People functions to ensure structured, governed delivery from intake through implementation
• Maintain comprehensive program plans, RAID logs, decision registers, and status reporting cadences across all active AI workstreams
• Facilitate cross-functional working sessions, track action items, and ensure milestones are met on time and within scope across concurrent AI use case deliveries
• Ensure Enterprise AI Initiatives, including the AI Readiness Program, follow established intake, scoring, and governance processes covering use case prioritization, approval workflows, and lifecycle management
• Coordinate AI use case teams across Technical Leads, Change Management representatives, and Financial Flexibility Leads to drive accountability and progress at the workstream level
• Track and report on AI initiative performance metrics including adoption, productivity impact, and value realization in support of enterprise savings targets
• Surface blockers, escalate risks, and drive resolution across program stakeholders to maintain delivery momentum
• Lead sprint planning, backlog grooming, and retrospectives for AI initiative workstreams, ensuring consistent cadence and iterative progress toward delivery milestones

IT Project Portfolio Management

• Manage a portfolio of IT initiatives spanning Enterprise Applications, employee-facing technology, support model improvements, and digital workplace enhancements across the IT organization
• Define project scope, success criteria, timelines, and resource requirements in collaboration with IT leadership
• Coordinate with platform owners, vendors, and internal teams to ensure delivery alignment across all active workstreams
• Maintain a consolidated view of portfolio health, surfacing dependencies and conflicts proactively

Governance and Reporting

• Produce executive-ready project status updates, steering committee materials, and program dashboards
• Ensure projects adhere to established intake, scoring, and lifecycle governance processes, applying AI Readiness Program standards to applicable Enterprise AI workstreams
• Maintain documentation standards across all managed initiatives, including project charters, decision logs, and closure reports
• Deliver structured stakeholder communications on a recurring cadence: weekly status updates for active workstreams, monthly program summaries for IT leadership, and quarterly reviews for executive and cross-functional stakeholders

Stakeholder and Change Management

• Build and maintain strong working relationships with stakeholders across IT, business functions, and external vendors
• Support change management activities including communications planning, training coordination, and adoption tracking in partnership with the People and Communications teams
• Act as a trusted point of contact for project stakeholders, proactively managing expectations and ensuring alignment at every phase

Qualifications

Required

• 6 to 9 years of experience in technical project management within an enterprise IT environment
• Demonstrated experience managing complex, cross-functional programs with multiple concurrent workstreams
• Strong command of Agile and sprint-based delivery methodologies, with hands-on experience running sprint ceremonies and managing iterative delivery cycles alongside Waterfall or hybrid approaches
• Proficiency with project and work management platforms such as ServiceNow, Wrike, Jira, or equivalent
• Exceptional written and verbal communication skills with experience producing materials for senior and executive audiences
• Proven ability to manage ambiguity, navigate organizational complexity, and maintain delivery momentum without direct authority
• Ability to work in a hybrid, globally distributed team environment with availability to maintain core working hour overlap through at least 12:00 PM EST to support cross-regional collaboration

Preferred

• PMP, PMI-ACP, or equivalent project management certification
• Familiarity with IT service management (ITSM) frameworks, particularly ServiceNow
• Exposure to AI program governance, adoption tracking, or enterprise AI rollouts
• Experience supporting change management or internal communications workstreams as part of broader program delivery
• Prior experience in a SaaS, technology, or high-growth enterprise environment

What Success Looks Like in the First 90 Days

• Full ownership of the Enterprise AI Initiatives project portfolio, with status reporting cadence established, governance applied, and key stakeholders aligned
• Clear portfolio view of all active IT initiatives across functions, with risks and dependencies documented
• Relationships established with key cross-functional partners across IT, Communications, Finance, and People
• Governance and documentation standards applied consistently across managed workstreams

Our Commitment to Diversity, Equity, Inclusion and Belonging (DEIB)

We believe attracting and retaining the best talent and fostering an inclusive culture strengthens our business. DEIB improves our workforce, enhances trust with our partners and customers, and drives business success. Build your career in a place where diversity, equity, inclusion and belonging aren’t just words on paper – this is what drives our innovation, it’s how we connect, and it contributes to what makes us a market leader. We believe in a hiring and working environment where all people are respected and valued, regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes people unique. We hire you for who you are, and we want you to bring your authentic self to work every day!

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive equitable benefits and all privileges of employment. Please contact us to request accommodation.

Fraud Recruitment Disclaimer

It has come to our attention that fraudulent and fictitious job opportunities are being circulated on the Internet. Prospective candidates are being contacted by certain individuals, mainly through telephone calls, emails and correspondence, claiming they are representatives of Anaplan. The main purpose of these correspondences and announcements is to obtain privileged information from individuals.

Anaplan does not

• Extend offers to candidates without an extensive interview process with a member of our recruitment team and a hiring manager via video or in person.
• Send job offers via email. All offers are first extended verbally by a member of our internal recruitment team whenever possible and then followed up via written communication.

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