Original listing text, shown exactly as published by the company.
Your role
Customer experience is central to our mission. As we scale into new markets and expand our product capabilities, we need a dedicated partner for our fund managers and investors—someone who elevates every interaction and turns exceptional service into measurable growth.
In this role, you will shape how our customers experience bunch, strengthen long-term relationships, and directly influence retention, expansion, and market reputation.
Top responsibilities
- Serve as the strategic point of contact for fund managers, ensuring a seamless, high-quality experience across all touchpoints.
- Lead the end-to-end post-sales lifecycle—from onboarding through growth and upsell—collaborating with multiple departments including Operations, Product, Sales, Legal, and Finance.
- Build deep, trust-based relationships with customers and translate their needs into clear insights that drive product and operational improvements.
- Own and optimise key customer metrics, including NPS, retention, NRR,, and escalation management.
- Collaborate closely with the Head of Customer Success to refine and scale our Customer Success strategy as the company grows.
About you
- 4+ years of professional experience, including 1–3 years in enterprise Account Management or Customer Success.
- Hands-on experience in a private equity or venture capital environment — specifically in fund operations, investor services, or fund administration
- Ability to manage complex, high-value customer relationships and confidently engage with senior stakeholders.
- Strong analytical and communication skills, with the ability to simplify complex topics and tailor your approach to diverse audiences.
- Proven track record of operating effectively in fast-moving, high-growth environments and adapting quickly to changing priorities.
- Proficiency in English and German
