Original listing text, shown exactly as published by the company.
What you'll do
- Own IT help desk end-to-end — equipment provisioning, break-fix, SLO definition, and continuous improvement until ticket deflection through automation hits 60%+.
- Manage and mature the productivity stack — Google Workspace, Slack, email delivery, and the SaaS tools employees depend on daily.
- Ship an IT strategy and capability roadmap within your first 90 days. Commit to it, execute against it, report on it.
- Assess the team honestly and raise the bar — through coaching, process improvement, or personnel changes where necessary.
- Rationalize the SaaS stack in collaboration with the Business Applications team and other stakeholders — reduce complexity, cut spend, simplify the employee experience.
- Stand up a real service delivery model — define SLOs for the core services the team owns, measure them, and hold the team accountable to them.
- Expand the use of AI, automation, and managed services to deflect volume and free the team for higher-leverage work.
- Serve as the primary IT point of contact for the business — build strong relationships with Engineering, GTM, and G&A teams, understand their day-to-day technology needs, and proactively surface opportunities to improve how they work.
What we're looking for
- You know what "good" looks like because you've run an IT or corporate technology function at a high-growth startup and you've seen it firsthand.
- Service delivery mindset — you think in SLOs, not tickets. Success means the rest of the company doesn't have to think about IT.
- Deep Google Workspace and Slack expertise — not casual familiarity, but the configuration nuances a power user would never know.
- Security-conversant — you understand the security implications of the tools you manage and can tighten things up without disrupting users.
- Player-coach — you set strategy and you do the work. Comfortable in the weeds and in the staff meeting.
- SaaS rationalization experience — you've cut a bloated stack before and driven adoption of fewer, better tools.
- Genuine optimism and builder energy — this team needs a leader who's excited to build something, not someone here to triage indefinitely.
- Irrational frustration with mediocre work — you set a high bar and you hold it.
Base Salary Range$172,000—$195,000 USDAbout Us
