A remote Customer Success role at Horizon3 AI. Inclusive Team: We value diversity and promote an inclusive culture where everyone can thrive.
Keywords this role’s ATS scans for
Sydicom tailors your CV and cover letter to match these.
How Sydicom helps: we read this listing’s requirements and tune your CV and cover letter to the keywords its ATS (Ashby) is scanning for, wherever you are, then help you apply.
Original listing text, shown exactly as published by the company.
Horizon3.ai is on a mission to help organizations find, fix, and verify exploitable attack paths - before attackers can. As we scale our impact with global enterprises and managed service providers, we're looking for a mission-driven, people-first Manager of Customer Success to lead and grow a high-performing team of CSMs supporting our enterprise, federal, and MSSP customers.
This is a people leadership role first and foremost. You’ll serve as a coach, strategist, and operator, driving performance across the team while directly influencing customer outcomes. You’ll ensure our customers realize value from NodeZero, champion their success internally, and help define what world-class customer success looks like at Horizon3.
Coach and mentor a team of Customer Success Managers across enterprise, scale, and MSSP segments. Foster a culture of ownership, accountability, and continuous improvement.
Ensure customers operationalize NodeZero across their environments and workflows - driving measurable improvements in security posture and outcomes.
Engage directly with executive stakeholders (e.g., CISOs, security leadership) especially within Fortune 500 and strategic partners to align on goals, roadmap, and long-term value.
Guide your team to identify and drive expansion opportunities while mitigating risk, improving health scores, and securing renewals.
Work closely with Sales, Channel, Product, and Support teams to orchestrate seamless onboarding, resolve blockers, and advocate for customer needs.
Own processes and reporting in Gainsight and Salesforce to monitor KPIs, track team performance, and scale consistent success delivery across the lifecycle.
Create repeatable success plans, onboarding journeys, QBR templates, and enablement resources that improve efficiency and outcomes.
Aggregate structured feedback to inform product and go-to-market strategy. Help shape the roadmap and GTM narratives with customer proof points.
Travel: This is a fully remote position, but successful execution of the job may require up to 30% of travel.
Compensation and Values
At Horizon3, we believe that our people are our greatest asset, and our compensation philosophy reflects this core value. We are committed to fostering an environment where all employees feel valued, respected, and rewarded for their contributions. Our compensation structure is designed to be fair, competitive, and transparent, ensuring that every team member is recognized and compensated equitably across roles, levels, and locations.
In accordance with various State’s transparency regulations, we provide the following salary range information for this position:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change at any time with or without notice.
Application Note
In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
Horizon3 AI
Customer Success
67 open roles on Sydicom
Horizon3.ai uses real-world attacks to safely show what attackers can actually do in your environment—so you can fix and prove what matters.
Source: company website
