Senior Manager, Enterprise Systems Operations

Responsibilities

• Support operational ownership and day-to-day management of core enterprise systems and business platforms, including Mindbody and related integrations
• Lead rollout coordination, operational readiness, testing, and stabilization efforts for system enhancements, launches, and cross-functional initiatives
• Manage timelines, dependencies, risks, and execution across multiple concurrent operational and technical projects
• Serve as a key operational point of contact for external vendors, platform partners, and integration partners
• Coordinate cross-functional implementation efforts across Digital, Customer Experience, Operations, Marketing, Finance, and Engineering teams
• Support configuration, QA testing, troubleshooting, documentation, and issue resolution efforts across business systems and operational workflows
• Help identify operational pain points, workflow inefficiencies, and platform limitations while driving improvements to execution and scalability
• Partner closely with the Director of Business Systems & Data Programs to support future scalability initiatives, including international expansion readiness, new operational capabilities, and evolving business requirements
• Improve operational rigor through stronger documentation, process standardization, launch coordination, and execution tracking
• Support integrations and operational workflows across systems including Mindbody, CRM platforms, marketing tools, customer support platforms, and other business-critical applications
• Help establish scalable operational processes and governance models that improve consistency, reliability, and speed of execution across teams
• Manage and mentor team members while contributing as an individual contributor when needed
• Act as a bridge between technical and non-technical stakeholders, ensuring alignment, communication, and follow-through across initiatives

Qualifications

• 6-8+ years of experience in enterprise systems, business systems operations, technical program management, or related operational technology roles
• Strong program and project management experience in complex, cross-functional environments
• Experience managing external vendors, SaaS platforms, integrations, and operational technology initiatives
• Strong operational mindset with the ability to balance strategic context and hands-on execution
• Highly organized with strong follow-through, communication, and stakeholder management skills
• Experience supporting operational systems within high-growth, multi-location, retail, hospitality, fitness, healthcare, or consumer-facing businesses preferred
• Experience with Mindbody or similar operational platforms preferred
• Familiarity with integrations, APIs, operational workflows, and SaaS ecosystems preferred
• Ability to operate effectively in ambiguity while helping build scalable structure and process
• Experience leading operational rollouts, testing coordination, launch readiness, or systems implementation initiatives preferred
• Bachelor’s degree required; advanced degree preferred