Original listing text, shown exactly as published by the company.
Responsibilities
In this role, you’ll
- Lead and mentor a team of analysts with various degree Business analysis, Domain expertise, Data analysis, Salesforce admins and Salesforce Development skillsets, various degrees of seniority and globally located.
- Build Vision, Strategy, OKRs and scalable operational frameworks including team best practices for the Analysis and Compliance team.
- Run SOX Controls and Compliance as a product. Build champions in the team and Incorporate in in PDLC/ SDLC Cycle.
- Influence senior leadership on GTM process standardization and transformation strategy.
- Manage vendor relationships and external consultants when applicable.
- Drive organizational readiness for AI-enabled GTM operations and automation.
Qualifications
Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
*Required
- Bachelor's degree in Business Administration, Operations Management, Project Management, or a related field.
- 10+ years of experience in Program Management, Sales Operations, Business Operations, or Revenue Operations
- 5+ with a significant focus on sales automation or sales technology.
- 5+ with a significant focus on people management.
- Proven track record of successfully leading and delivering complex, cross-functional strategic initiatives in a fast-paced environment.
- Highly analytical with a data-driven approach to problem-solving and decision-making.
- Ability to think strategically and translate complex or ambiguous concepts into actionable plans.
- Exceptional communication (written and verbal), presentation, and interpersonal skills, capable of influencing and engaging stakeholders at all levels.
- Expertise in sales automation tools and platforms (e.g., Salesforce, Conga,Sales Engagement Platforms like Outreach/Salesloft etc.) is highly desirable. Experience with implementation or optimization of these systems is a strong plus.
- Familiarity with productivity AI tools (NotebookLM, Gemini, Glean, Claude Cowork etc) , Business / data analysis tools.
Desired
- Past experience of being Manager of Managers
- Experience managing programs involving AI/ML integration into sales workflows.
- Excellent project management skills (PMP or similar certification a plus) with experience in various project management methodologies (e.g., Agile).
- Familiarity with reporting and BI tools (e.g., Tableau, Power BI).
- Experience in a high-growth SaaS environment.
- Salesforce certification(s)
Location
This role will be remote, and based in Canada.
Travel
We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.
