Original listing text, shown exactly as published by the company.
Key Responsibilities
Program Management & Cross-Functional Coordination
- Support the Head of NBV in managing the master program plan for the Innovation Lab, tracking workstreams, milestones, and cross-functional dependencies
- Build and maintain project timelines for studio buildouts, pilot launches, and key operational milestones
- Run operating cadences — standups, check-ins, status reviews — to keep internal and external stakeholders aligned and on track
- Proactively identify and escalate risks, blockers, and resource needs before they become problems
- Prepare clear status updates, dashboards, and summaries that give leadership visibility into progress
- Coordinate across [solidcore] corporate functions — Operations, Legal, Finance, Marketing, Technology — to remove obstacles and keep workstreams moving
- Partner with Legal to maintain confidentiality standards around developing concepts and any proprietary operational details
- Manage vendor relationships, contracts, and third-party timelines including buildout, equipment, and technology partners
Studio Operations
- Support end-to-end studio operations for Innovation Lab location(s), including scheduling, capacity management, supply and equipment oversight, and facility standards
- Serve as a key point of contact for facilities, vendors, and building management
- Ensure a consistent, high-quality client experience at every touchpoint — from booking through post-class follow-up
- Build and refine SOPs, operational playbooks, and process documentation for the new concept
- Track studio-level operating performance and flag issues or opportunities to the Head of NBV
Financial Tracking & Reporting
- Monitor Innovation Lab P&L and operating budgets, maintaining discipline around revenue, labor, and key unit economics
- Track and report on financial and operational KPIs on a regular cadence
- Support site selection logistics and market planning as the concept expands
Scale Readiness
- Help document operational learnings, client insights, and performance data into clear inputs for leadership decision-making
- Contribute to SOPs, training materials, and operational frameworks that will support future studio openings
Required Skills & Experience
- 5–8 years of experience in operations, project management, or general management — ideally in fitness, wellness, hospitality, retail, or consumer lifestyle
- Proven ability to manage multi-workstream projects with competing timelines and multiple stakeholders
- Experience building and maintaining operational processes, SOPs, and accountability systems in fast-moving environments
- Comfortable with P&L basics and financial reporting — you can read a budget and track unit economics
- Strong project management fundamentals — you can build a tracker, run a meeting, and keep things moving without being asked
- Excellent written and verbal communication; this role requires clear updates for senior leadership and cross-functional partners
- Highly organized and self-directed — you build structure around yourself and those around you
- Comfortable operating with ambiguity and adapting quickly as priorities shift
- Genuine passion for fitness and wellness
Preferred Qualifications
- Background in boutique fitness or wellness studio operations (reformer Pilates, yoga, barre, cycling, or similar)
- Experience supporting or contributing to a new concept launch, pilot program, or market entry
- Familiarity with project management tools (Asana, Monday.com, Smartsheet, or similar)
- Familiarity with scheduling platforms, CRM tools, and basic financial reporting
- PMP or equivalent project management certification
- Personal fitness practice in disciplines relevant to the new modality
