Senior Manager, Professional Services Technical Architect

What you’ll do

• Manage and develop the AMER Technical Architecture team, including Intermediate, Senior, and Staff Technical Architects working across platform, AI, and security-related customer engagements.
• Manage the practice end to end, covering presales collaboration, engagement scoping, technical delivery oversight, staffing, utilization, and forecast alignment.
• Coach architects to grow as credible advisors centered on customer outcomes, strong technical judgment, and consultative communication.
• Partner on complex presales motions with Engagement Managers on estimation, solution framing, statement of work assumptions, and technical risk.
• Join strategic customer conversations where senior technical expertise helps build credibility, clarify ambiguity, and improve the path to successful delivery.
• Guide the team through first-mover delivery of new GitLab capabilities, helping shape how emerging offerings are tested, delivered, and improved in real customer environments.
• Turn lessons from strategic engagements into reusable templates, architecture guidance, migration patterns, and implementation standards that can be adopted by the broader Professional Services organization.
• Represent the Technical Architecture practice in AMER Professional Services management discussions and partner with adjacent functions to improve coordination, service evolution, and delivery consistency.

What you’ll bring

• Proven experience managing senior technical professionals in a services, consulting, or Professional Services environment, with a strong track record of coaching, performance management, and career development.
• Experience applying expertise in platform engineering, site reliability engineering, infrastructure, or software development to guide technical direction and build credibility with highly experienced architects.
• Experience running consultative engagements by linking technical work to business goals and keeping teams focused on customer value and realized outcomes.
• Experience with technically complex presales work, including discovery, scoping, estimation, solution definition, and risk assessment.
• Demonstrated ability to operate effectively in fast-moving environments where offerings, priorities, and organizational needs continue to evolve.
• Experience building or improving repeatable delivery methods such as playbooks, standards, service kits, architecture patterns, or implementation guidance.
• Experience facilitating executive-level customer conversations, giving clear feedback, and aligning cross-functional stakeholders around delivery direction.
• Familiarity with GitLab-relevant domains such as AI-powered developer workflows, security, DevSecOps, or enterprise platform adoption is helpful, along with experience ramping up quickly in adjacent areas where needed.