A hybrid role at Octopus Energy Group.
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Original listing text, shown exactly as published by the company.
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Be the main interface between the product design team and the field installation teams
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Provide technical design advice and guidance to the field design teams
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Work closely with the support, field and the operations teams, provide day to day support to all heat pump installs
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Actively provide customer support as required
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Continuously monitor the performance data (e.g. COP/SCOP) collected for every install, debug issues, maintain the issue log, and advise improvements
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Maintain the spares list and update as a new product is introduced
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Travel to customer sites as required, as well as to Portadown in Belfast to work closely with the R&D and the manufacturing teams
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Contribute to the training of the support and installation teams as required
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Be the owner of technical documentations for installers, customers, logistics
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Present technical solutions to the design team
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Analyse warranty returns and interface with suppliers on technical discussions in finding the route cause
What you'll need
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Degree in mechanical engineering or a similar discipline
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5+ years experience in design of mechanical parts of a heating or a cooling product or system
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Understanding of heat pump design and HVAC systems
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Experience in retrofit and new build heating/cooling installs
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Appreciation of smart electronic control systems relevant to heating/cooling system design
Desirable
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Knowledge for heat pump components (e.g compressors, inverters, fans, evaporators, condensers), thermodynamics and refrigeration circuits, power electronics and hydraulic system design…
Octopus Energy Group
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Octopus Energy Group is an international energy and technology company. They are a prominent supplier of renewable electricity and gas, and also develop advanced energy technology platforms.
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