Senior Network Engineer

Duties and responsibilities

• Perform responsibilities and deliverables associated with an NE I to II roles as required
• Conduct training internal or external on relevant new topics, including creating materials
• Determine methods and procedures on new or special assignments independently, under high-level guidance of Network Architecture
• Provide expert-level guidance on BGP routing issues
• Review Change MOPs from other engineers for technical approval and escalate those that are outside of your knowledge
• Manages complex project based work to the required deadlines based on high level guidance from the Design team
• Resolve complex and new faults through applying existing fundamental knowledge of the systems in use
• Maintains the network support process and checks that all requests for support are dealt with according to agreed procedures.
• Uses network management software and tools to investigate and diagnose network problems, collect performance statistics, and create reports, working with users, other staff, and suppliers as appropriate.
• Provides technical expertise to enable the correct application of operational procedures.
• Provides reports and proposals for improvement, to specialists, users, and managers.
• Monitors service component capacity and initiates actions to resolve any shortfalls according to agreed procedures; applies techniques to control the demand upon a particular resource or service
• Be part of the Technical Account Specialist Virtual Role, providing dedicated support and technical expertise for key accounts to ensure optimal service performance and customer satisfaction

Preferred

• Vendor certifications a plus (JNCIA/JNCIS/CCNA/CCNP etc.)
• Experience managing Linux based applications like BIND, RADIUS, ISC-DHCP, Cacti, Smokeping, Nagios
• Experience with a server configuration management tool like Chef (preferred), Puppet or Ansible
• Experience with all, some or any of the following technologies: GPON, MPLS, STP/MSTP, L2VPN, L3VPN, RSVP, PPP, DHCP, BGP, OSPF, IPv6…