Senior Observability / Monitoring Engineer - R01564150

Key Responsibilities - Observability Engineering

• Design and implement end-to-end observability frameworks across Salesforce and Azure platforms
• Establish unified monitoring across logs, metrics, and distributed tracing
• Define and standardize observability best practices, dashboards, and alerting strategies
• Enable proactive detection of issues through intelligent alerting and anomaly detection Monitoring & Tooling
• Implement and manage tools such as Azure Monitor, Application Insights, Splunk, Datadog, Grafana, Prometheus, or similar
• Build actionable dashboards for operations, SRE, and business stakeholders
• Optimize alert noise reduction and improve signal-to-noise ratio
• Continuously enhance monitoring coverage across applications and infrastructure Incident Support & Reliability
• Support incident management by providing deep insights using observability data
• Perform root cause analysis (RCA) leveraging logs, traces, and metrics
• Collaborate with SRE and engineering teams to improve system reliability and performance
• Contribute to post-incident reviews and continuous improvement initiatives Automation & Integration
• Automate monitoring setup and configuration using Infrastructure as Code (IaC)
• Integrate observability tools with CI/CD pipelines and DevOps workflows
• Develop scripts or tools to enhance monitoring capabilities and data collection Platform & Integration Support
• Monitor and optimize Salesforce applications, including integrations and APIs
• Support Azure-based services, ensuring visibility across compute, storage, and networking layers
• Ensure end-to-end observability across integrated systems and middleware Governance & Compliance
• Ensure observability practices align with security and compliance requirements (e.g., SOX)
• Maintain documentation, runbooks, and monitoring standards
• Support audits and governance reviews as required

Required Skills & Qualifications Technical Skills

• Strong experience in observability, monitoring, or SRE roles
• Hands-on experience with Azure (Azure Monitor, Application Insights)
• Experience with observability tools (Splunk, Datadog, Prometheus, Grafana, etc.)
• Strong understanding of logs, metrics, traces, and distributed systems
• Experience with APM tools and performance tuning
• Scripting skills (Python, PowerShell, Bash, or similar)
• Familiarity with CI/CD tools (Azure DevOps, Jenkins, GitHub Actions)
• Knowledge of Infrastructure as Code (Terraform, ARM, Bicep) Platform Knowledge
• Experience supporting Salesforce environments (monitoring integrations, APIs, performance)
• Understanding of cloud-native and microservices architectures Operational Excellence
• Experience in incident management and RCA
• Ability to analyze system performance and recommend improvements
• Strong troubleshooting and analytical skills Soft Skills
• Strong communication and collaboration skills…