Senior People Operations & Workplace Experience Specialist

What you’ll do

This role sits at the intersection of People Operations (60%) and Workplace Experience (40%) for our Toronto office. You will act as a critical “boots on the ground” partner, ensuring core HR operations for the Americas team run smoothly while helping build a strong, engaging in-office culture during a period of rapid growth for Canada.

You’ll own high-volume, detail-oriented work (onboarding, offboarding, payroll inputs, benefits) while also identifying opportunities to improve and automate processes as we scale. As part of the Americas team, you will help with our build-out of Canada as well as opportunities to contribute to broader Americas people operations work supporting the US, Mexico and Brazil.

This is hybird based in Toronto ( 3 days a week)

Responsibilities

• Own onboarding and offboarding end-to-end, ensuring a seamless employee experience
• Serve as the primary POC for HR inquiries; manage ticketing system with timely, high-quality responses
• Maintain accurate HRIS and payroll data (incl. EOR), run audits, and manage data changes
• Support payroll processes, including commissions and bonus

es by auditing inputs and resolving discrepancies

• Administer benefits programs and support ongoing rollout; ensure compliance with Canadian regulations
• We are in a WeWork location, but you will oversee day-to-day office operations (supplies, vendors, access, equipment, general upkeep)
• Act as a front-of-house presence: greet visitors, manage deliveries, coordinate with building management
• Support and execute employee engagement initiatives (events, monthly celebrations, quarterly offsites)
• Help build and scale a strong in-office culture as the Toronto office grows
• Identify inefficiencies in manual workflows and drive process documentation, improvements, automation and AI
• Gather employee feedback (surveys, onboarding check-ins, day-to-day interactions) and translate it into action

Who you are

We're looking for people who meet the minimum qualifications for this role. The preferred qualifications are great to have, but are not mandatory.

Minimum qualifications

• 3+ years of experience in People Operations / HR in a high-growth, fast-paced environment
• Have a passion for culture and team building, you love bringing people together, and are excited to be a culture champion in a growing organization
• Strong working knowledge of Canadian HR practices, particularly benefits and compliance
• Hands-on, detail-oriented operator who is comfortable owning admin-heavy workflows
• Experience supporting payroll processes (incl. variable comp like commissions/bonus

es)

• Confident managing ambiguity and building processes from scratch

Preferred qualifications

• Proficiency with a startup tech stack – Slack, Zoom, Lattice, Atlassian (Jira/Confluence), Google suite
• Familiarity with various HRIS, EOR, PEO or payroll platforms (BambooHR, Sequoia, Papaya, Deel, etc.)
• Exposure to workplace experience/office operations in a hybrid environment

Applicant Safety Policy: Fraud and Third-Party RecruitersTo protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from an @airwallex.com email address. Please apply only through careers.airwallex.com or our official LinkedIn page.

Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary.

Equal opportunityAirwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don’t regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.