Original listing text, shown exactly as published by the company.
Responsibilities
In this role, you’ll
- Orchestrate the technical strategy and multi-year roadmap for high-impact, cross-organizational technical programs that define the future of Twilio’s platforms. You manage systemic complexity and high-stakes risk while serving as the primary technical point of contact for SVPs and executive leadership on mission-critical programs.
- Architect the end-to-end execution framework, including global sequencing logic, multi-tier governance, architectural integration patterns, and enterprise-grade operational success metrics. You ensure the strategy accounts for technical debt retirement and long-term platform health, moving beyond a project plan to build a sustainable delivery engine.
- Orchestrate Cross-Portfolio Alignment: Own the master execution roadmap for complex, interdependent product suites. You identify and resolve structural misalignment between engineering roadmaps, surfacing high-stakes tradeoffs and resource reallocations to executive leadership.
- Partner deeply with lead engineers/architects to evaluate technical approaches, integration patterns, and operational risks; ensure plans reflect real system constraints, failure modes, and readiness requirements.
- Define Systems of Accountability: Establish the organizational "operating system" for high-stakes programs. Beyond RACI, you define the standards for how cross-functional teams interact, ensuring clear ownership across siloed domains when technical priorities conflict.
- Anticipate Ecosystem-Wide Impacts: Proactively identify "hidden" technical requirements across the platform (e.g., global security / compliance shifts, complex billing migrations, or observability gaps) and ensure they are integrated into the core technical design, not treated as afterthoughts
- Scale R&D Excellence: Design and institutionalize durable program frameworks and technical readiness standards that elevate the execution maturity of the entire global R&D organization. You build the playbooks that become the Twilio standard for large-scale engineering delivery.
- Force Multiplier & Mentor: Mentor to Principal TPMs and Engineering Leads. You raise the collective bar for technical risk management, executive storytelling, and high-velocity decision-making.
Qualifications
Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
Required
- Experience: 12+ years of experience leading massive-scale technical programs in a high-growth, distributed systems and software engineering domain.
- Strategic Technical Leadership: Proven ability to influence technical direction and architectural decisions at the VP/SVP level, with a track record of steering programs through complex technical pivots.
- Systemic Execution Expertise: Expert-level mastery in defining execution strategies for programs with hundreds of engineers; you have a "spidey sense" for identifying integration risks and failure modes before they manifest.
- Executive Influence: Exceptional ability to frame highly technical challenges into strategic business narratives, driving consensus among senior executives with competing priorities.
- Architectural Fluency: Deep technical depth in cloud-scale infrastructure, API-first design, and distributed systems. Proven experience influencing Staff/Principal/Distinguished Engineers and challenging assumptions when necessary.
- Operational Rigor: Demonstrated success in building and scaling operational readiness frameworks using self-service tools to surface status, actions, and KPIs across a multi-thousand-person R&D organization.
- Mastery of Ambiguity: A proven track record of bringing order to chaos, creating high-functioning execution structures in environments where specifications, technologies, and market demands are in constant flux.
- Bachelor’s degree in Computer Science, Engineering, a related field or equivalent practical experience.
Desired
- Master’s in computer science or engineering or a related field
- 5+ years of technical program management at hyperscaler or Fortune 100 cloud software/infrastructure companies.
- Domain expertise in global-scale communications (Telephony, SMS, CPaaS) or high-throughput distributed platforms.
- Experience leading "company-bet" transformations, such as major cloud migrations or foundational platform re-architectures.
Location
This role will be remote and based in the United States.
