Senior Product Designer

The role

• Work hand-in-hand with product managers and engineers to establish product requirements, roadmaps, and user experiences.
• Run workshops and collaborate closely with product management to identify and define strategic product-investment opportunities that align with our key objectives.
• Partner with our UX Research team to conduct user and usability testing throughout the product life-cycle, ensuring a seamless user experience.
• Employ a human-centered design approach, blending psychological insights, data, and user research to guide design decisions.
• Consistently integrate empathy and user insights into daily interactions with your team, championing the voice of our users.
• Take full ownership of your projects, actively seeking and incorporating feedback from peers, stakeholders and customers to enhance our community’s experience for both owners and sitters.
• Create engaging customer experiences from concept to engineering-ready deliverables.
• Work collaboratively with fellow designers to develop and refine our design system.
• Help shape the platform's long-term vision and user experience as part of a dedicated and dynamic design team.
• Establish and track customer experience metrics for your projects, ensuring alignment with our goals.

What we are looking for in you

• 4+ years of experience in UX/Product design.
• Track record of proven customer and business outcomes.
• Proficiency in design tools like Figma and other prototyping software.
• Experience across various UX design platforms, including web, mobile web, and native apps.
• Ability to effectively consolidate diverse stakeholder views to achieve aligned objectives and explore innovative solutions.
• Strong track record of collaborative work with creatives, utilizing excellent critical thinking skills.
• Data-driven design approach, with comfort in using business, product, and UX metrics to inform decisions.
• In-depth knowledge of UXR research methodologies and a strong partnership approach with our growing UX Research team.
• Advocacy for lean design processes.
• Excellent communication skills with stakeholders, coupled with the ability to manage expectations and gracefully receive feedback.
• Commitment to producing high-quality, polished, and professional work.
• Bachelor’s degree in human-computer interaction, user experience design, or a related field, or equivalent professional experience.
• Proactive in identifying opportunities and proposing solutions within the team.

We would love it if you also had

• Experience with a two-sided marketplace