Senior Product Designer, Customer Experience

You’ll do well in this role if you

• Have 5+ years of experience designing SaaS products, ideally in growth, onboarding, activation, or other early product experiences.
• Bring strong product thinking and can connect customer needs, business goals, and technical constraints to thoughtful design decisions.
• Understand the early customer journey and can design experiences that help people discover value quickly.
• Are comfortable with experimentation, testing, funnel thinking, and using product and behavioural data to improve activation outcomes.
• Bring strong craft across UX, interaction design, and polished UI, with the ability to take work from research through to shipped product.
• Are highly proficient in Figma and confident using modern design workflows (we use Figma, FigJam, ChatGPT, Cursor).
• Know how to work closely with Product Managers, Engineers, AI teams, and Content Design to align stakeholders and deliver high-quality customer experiences.
• Can shape product direction, not just execute against requirements, especially in ambiguous spaces where the path forward is still being defined.
• Have experience, or a strong point of view, on designing personalized or AI-assisted product experiences in ways that feel helpful and trustworthy.
• Can move with speed and good judgment, and stay scrappy when needed to make meaningful progress.
• Are a strong communicator who can facilitate design reviews, challenge ideas constructively, and advocate for high standards.
• Enjoy leading initiatives, mentoring other designers, and helping raise the bar for craft and customer empathy across the team.
• Have a portfolio that demonstrates strong UX thinking, interaction design, and visual craft.

Location

We believe great collaboration is intentional, and sometimes that means coming together in person to build, brainstorm, and connect. To support this, the role is open to candidates based in one of our hub cities: Edmonton, Toronto, Vancouver, or Kitchener-Waterloo.

Compensation

At Jobber, we believe that compensation should be transparent, fair, and supportive of your experience and growth. This role has a minimum annual salary of $125,800, a midpoint of $147,900, and a maximum salary of $170,100, designed to reflect the progression from learning the ropes to truly excelling.

We design our compensation to reflect each new hire's skills, experience, and the complexity of the role, ensuring a fair and competitive salary. Our range is intentionally broad to support growth and long-term impact, with fully established hires typically starting around the midpoint. The higher end of the range is reserved for those who have demonstrated deep expertise and lasting contributions, while offers below the midpoint reflect strong potential with room to develop. This approach ensures that compensation aligns with both an individual's current capabilities and their opportunity for future growth.

Base salary is just one part of a total compensation package that will include equity rewards, annual stipends for health and wellness, retirement savings matching, and an extended health package with fully paid premiums for body and mind. Your professional growth matters to us too! You'll have access to a dedicated talent development program that includes career coaching and opportunities for career development.

We believe in transparency and open conversations about compensation. If you have any questions about our approach, we're happy to discuss them throughout the hiring process!

What you can expect from Jobber

• A total compensation package that includes an extended health benefits package with fully paid premiums for both body and mind, matching in RRSP, TFSA or FHSA, and stock options.
• A dedicated Talent Development team and access to coaching, learning, and leadership programs to help you grow your career, reach your goals, and unlock your full potential.
• A unique opportunity to build, grow, and leave your impact on a $400-billion industry that has no dominant player...yet.
• To work with a group of people who are humble, supportive, and give a sh*t about our customers.

We believe that diverse teams perform better and that fostering an inclusive work environment is a key part of growing a successful team. We welcome people of diverse backgrounds, experiences, and perspectives. We are an equal opportunity employer, and we are committed to working with applicants requesting accommodation at any stage of the hiring process.