Senior Product Manager - Post-Booking

Requirements

• A strong product vision — you can paint a clear picture of what great looks like and make it real through execution, even as the AI-powered support landscape shifts rapidly beneath you
• Hands-on with AI — you use AI tools to accelerate your own work, from research and prototyping to writing and analysis, while applying your own taste and judgement to know what's actually good
• Exceptional design taste — you hold a high bar for quality, sweat the details, and partner closely with design to get the experience right
• An experimental mindset — you form hypotheses quickly, design small bets to test them, and know when the evidence is telling you something
• Strong opinions, loosely held — you make clear calls in ambiguous situations and change your mind when you should, not when pressured
• Ability to diagnose problems with data — you can move from aggregate trends to individual signals and translate findings into product decisions
• Sharp prioritisation instincts — with a broad surface area and significant ownership, you make clear, defensible calls about what to build and what to park
• Strong stakeholder management — this role sits at the intersection of product, operations, AI, and customer care; you know how to align diverse stakeholders and keep execution moving
• Excellent written communication — you can take a complex finding and turn it into a sharp, actionable brief that moves a team