Original listing text, shown exactly as published by the company.
What you’ll do
- Design and deploy scalable product ops processes — including AI-enabled workflows, automation pipelines, and PDLC governance models — that reduce manual overhead and speed up product team output.
- Facilitate governance and support design and deployment of AI agents, skills files, and automation tooling to cut manual work and accelerate product team output.
- Facilitate working sessions and workshops with product and design stakeholders using design thinking methods to surface priorities, align stakeholders, and define operating models.
- Support board reporting materials development.
- Measure adoption and continuously improve the tools, templates, and systems the product team relies on.
- Support contract/spend auditing and annual planning for the product team’s vendor contracts and spend — identify consolidation opportunities, surface potential cost savings, and help PMs find cost offsets they can act on through changes to tools or approach.
- Build business cases for new product investments — size the market opportunity (TAM, SAM, SOM), frame the strategic rationale, and give leadership the data they need to make confident resource decisions.
- Run the product team’s operating cadence — facilitate the standups, reviews, and cross-functional syncs that keep the team accountable to deadlines and moving fast.
What you will need to know/have
- 3–5 years of experience in product operations, strategy, management consulting, or a closely related field.
- Proven track record designing AI-enabled processes and automation — you’ve shipped adopted processes enabled through agents and agentic workflows, not just run experiments.
- Hands-on experience building LLM agents and prompt systems (e.g., CLAUDE.md/skills files, system prompts, tool definitions) across multiple platforms.
- Experience facilitating workshops with VP-level and senior leaders, driving decisions and building alignment in a room.
- Experience developing board decks for quarterly and annual financial and product performance reporting.
- Strong design thinking skills — you know how to take a messy problem, run a structured process, and turn ambiguity into action.
- Experience documenting and codifying processes so they actually get adopted, not just filed away.
It would be a bonus if you also had
- You have previous experience in public sector, government technology, or education — you understand how these organizations and the organizations that serve them make decisions and move.
- You’ve worked in or built product ops functions from scratch inside a high-growth SaaS company.
- You’re fluent in tools like Figma, Claude, and Jira or similar project/ops platforms and use them to build systems, not just notes.
- You’ve done vendor contract review or SaaS spend analysis — you know how to read a contract with a strategic eye, spot consolidation opportunities, and make a case for cost savings.
Onsite Collaboration Requirement: This role requires working onsite on Tuesday and Wednesday, with Thursday strongly encouraged as part of our company’s in-person collaboration model.
Get in on all the awesome at Instructure!
We offer competitive, meaningful benefits in every country where we operate. While they vary by location, here's a general idea of what you can expect:
- Competitive compensation, plus all full-time employees participate in our ownership program - because everyone should have a stake in our success.
- Flexible work culture. Our remote, hybrid and in-office collaboration spaces vary by role, team and location.
- Generous time off, including local holidays and our annual “Dim the Lights” period in late December, when teams are encouraged to step back and recharge based on departmental needs.
- Comprehensive wellness programs and mental health support
- Learning and development resources, including professional development tools and tuition reimbursement, to support your growth
- The technology and tools you need to do your best work
- Motivosity employee recognition program
- A culture rooted in inclusivity, support, and meaningful connection
We believe in hiring great people and treating them right. The more diverse we are, the better our ideas and outcomes.
Instructure is an Equal Opportunity Employer. We comply with applicable employment and anti-discrimination laws in every country where we operate.
All employees must pass a background check as part of the hiring process. To help protect our teams and systems, we’ve implemented identity verification measures. Candidates may be asked to verify their legal name, current physical location, and provide a valid contact number and residential address, in accordance with local data privacy laws.
Any attempt to misrepresent personal or professional information will result in disqualification.
