Senior Program Manager – Transition & Transformation

Key Responsibilities

• Program Delivery & Governance
• Lead large, multi-workstream transition programs, ensuring delivery against defined scope, timeline, budget, and quality.
• Establish and enforce governance structures, steering committees, and reporting standards.
• Execute on transitions/projects in line with recognized best practice methodology (planning, managing risk, governance, quality assurance, issue resolution, reporting) within the approved schedule
• Deliver on the transition/project plan Report project/transitions progress, and risks. Develop corrective action where necessary.
• Strategic Planning & Execution
• Build, oversee, and adapt comprehensive transition and transformation roadmaps.
• Ensure alignment of transition programs with enterprise strategy, GBS service delivery models, and business priorities.
• Support development and validation of business cases, presenting to leadership for decision-making.
• Stakeholder & Change Management
• Engage with executive sponsors, functional leaders, and regional/country stakeholders to secure buy-in and ensure successful adoption.
• Act as a trusted advisor to business and functional leaders, providing insights and guidance on transition impacts.
• Manage communication strategies across regions and functions to ensure transparency and alignment.
• Process Improvement & Capability Building
• Identify, document, and implement process improvement opportunities during and post-transition.
• Champion best practices in program and transition management, embedding continuous improvement into delivery.

Qualifications

• Bachelor’s or Master’s degree in Business, Management, or related field (or equivalent experience).
• 8+ years of experience in program/project management, with at least 5 years in large-scale transition programs within BPO, SSC, or GBS environments.
• Proven success managing multi-country, multi-functional transitions or transformation programs.
• Strong knowledge of transition and transformation methodologies, governance frameworks, and program management tools.
• Project/Program Management certification (PMP, PgMP, MSP, or equivalent) is a plus;
• Strong financial and resource management skills, with experience managing multimillion-dollar budgets.
• Demonstrated expertise in executive stakeholder management, influencing across functions and geographies.
• Strong knowledge of change management principles and ability to drive adoption in complex environments.
• Excellent communication, presentation, and negotiation skills; able to influence at all organizational levels.
• High resilience, adaptability, and ability to manage ambiguity in a fast-paced, global matrix organization.
• Solution-oriented, strategic thinker with strong analytical and problem-solving skills.
• Passion for continuous improvement, innovation, and building scalable capabilities.

Core Competencies

• Leadership & Influence: Inspires teams, builds trust, and drives results across diverse stakeholders.
• Strategic Execution: Balances long-term vision with operational excellence.
• Customer Orientation: Champions a high level of service delivery and ensures value realization.
• Agility & Flexibility: Thrives in dynamic environments, adjusting quickly to new priorities.
• Structured Problem-Solving: Brings rigor, discipline, and clarity to complex challenges.