Original listing text, shown exactly as published by the company.
Responsibilities
- Provides outstanding customer service and supports improvements in operational execution to ensure service levels are achieved and exceeded.
- Manages customer account activity including but are not limited to; customer order fulfillment of pharmaceutical commercial product, customer backorders/substitutes, product change requests, and coordinating any customer questions / issues that may arise.
- Provides outsourced services to customers relating to invoicing, reimbursement, and/or other services by acting as a liaison in problem-solving, research and problem/dispute resolution.
- Collects and reviews customer feedback, complaints, recalls and product returns, working closely with Quality and Regulatory teams.
- Think creatively to identify customer trends and challenges/opportunities to develop potential alternatives to support business, operational efficiency and develop new customer opportunities.
- Supports process improvement initiatives, including but not limited to opportunities for optimizing inventory levels, operational performance, cost control and profitability and ultimately customer service.
- Build strong relationships with key business stakeholders (Supply Chain, Finance, Operations, Marketing and Commercial) to work in collaborative approach for improved customer service.
- Communicates with customers and stakeholders regarding their needs, questions, concerns and helps trouble shoot equipment issues as necessary.
- Manages situations regarding orders, reporting, backorders, customer complaints, and pricing investigating and reporting on anomalies and discrepancies.
- Redirecting customers to applicable in-house resources as necessary and supporting general post-sales/ shipment issues.
- Collaborate with internal business partners in other departments to support customer and stakeholder needs.
- This position adheres to a Hybrid/Flex work model. On-site attendance is required for additional training sessions, client engagements, and team-building activities.
Qualifications
- 1-3 years of experience preferred.
- Proficiency in Microsoft Office Suite (including Outlook, Word, Excel, and Teams) to perform daily tasks efficiently and support internal and external communications.
- Must live within a 1-hour radius of LaVergne, TN.
- High School Diploma, GED or technical certification in related field or equivalent experience preferred.
What is expected of you and others at this level
- Effectively applies knowledge of job and company policies and procedures to complete a variety of assignments
- In-depth knowledge in technical or specialty areas
- Applies advanced skills to resolve complex problems independently
- May modify process to resolve situations
- Works independently within established procedures; may receive general guidance on new assignments
- May provide general guidance or technical assistance to less experienced team members
Anticipated hourly range: $18.70 per hour - $26.80 per hour
Bonus eligible: No
